BUSINESS CLIENT SERVICES MANAGER (f/m/d)

Your RoleWe are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.We support all clients on the platform and act as a first point of contact for any business related topics. In your job you will face a variety of tasks in a fast-changing and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in, exchange and apply your own ideas in an international and innovative fintech company and further develop your skillset.Your ResponsibilitiesProvide excellent service for existing and new customersManage, solve and escalate all incoming requests from clientsEnsure a smooth onboarding for new clients to the systemBuild and maintain relationships with key client contactsConduct system trainings for client usersMaintain, document, analyse and improve existing workflows and processesTake ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)Participate in quality assurance testing of full range of products and features on our platformAdvise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)Maintain and share up-to-date knowledge about company products and servicesYour ProfileUniversity graduate with very good grade point averageSome relevant previous working experience (ideally in Client Services or similar)Excellent analytical and problem-solving abilitiesStrong overall communication skillsHigh level of integrity & conscientiousness Growth mindset & ability to adjust to a dynamic and fast-changing environmentVery good level of verbal and written English. Other languages are a plusProficient in MS OfficeOur OfferPerformance appraisals on a regular basis360T AcademyCareer ConceptFrankfurt office located directly in the city center Social gatheringsExciting technologies, growth, and investment in the futureQuick decisions, fast turn-around of ideas to implementationAn exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwideDiverse and distributed workforceHow to ApplyIf your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.Contact Irune Del BueyPeople & Culture ManagerSend emailGrüneburgweg 16-1860322 Frankfurt am MainAbout us360T is one of the globally leading trading platforms for Foreign Exchange (FX). As Deutsche Börse Group’s powerhouse for FX, 360T provides a web-based trading technology for over-the-counter (OTC) instruments, integration solutions and related services. Since its inception in 2000, the company has developed and maintained a state-of-the-art multi-bank portal for foreign exchange, crypto assets, cash and money market products. With over 3,000 Buy-Side customers and more than 200 liquidity providers across 80 different countries, 360T is uniquely positioned to connect the global FX and Crypto industry.Headquartered in Frankfurt am Main, Germany, 360T maintains subsidiaries in London (360 Trading Networks UK Limited), New York (360 Trading Networks Inc), Singapore (360T Asia Pacific Pte. Ltd.), Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd), Kuala Lumpur (360 Trading Networks Sdn Bhd) and Dubai (360 Trading Networks (DIFC) Limited).