Working Student - Client Engagement & Customer Portal IT (f/m/d)

Frankfurt am Main

Your career at Deutsche Börse Group

Your area of work
The Client Engagement & Customer Portal IT team designs and delivers solutions for the entire customer journey, starting from onboarding throughout client services. The team is the IT responsible for the Member Section, our customer portal used by over 40.000 clients and various business segments of Deutsche Börse Group.
In this role you will contribute to the smooth operation of the portal and the related Backoffice processes by supporting the development team with planning and tracking activities, reporting/PMO/administrative tasks, supporting releases and ensuring adherence to KPIs.

Your responsibilities:

• You will act as the point of contact for incoming demands and incidents for the Member Section and handle prioritization for the team
• You will coordinate assignments and manage development capacity transparently
• You will communicate identified risks and propose mitigation plans
• You will support the development team with blockers and internal alignments
• You will maintain a consolidated quarterly view of scope and budget and ensure commitments are fulfilled
• You will support release coordination with the Release Manager, ensuring fulfillment of technical and testing readiness checks
• In addition, you will document processes, change requests, lessons learned, and best practices to support continuous knowledge transfer and team capability building

Your profile:

• You are enrolled as a student at a state-recognised university throughout your employment period and have completed at least 3 semesters (Study focus in Computer Science, Software Engineering, Business Informatics, Information Technology, Business Administration, or related fields)
• You have strong organizational and project coordination skills. Experience in tracking, planning, and reporting through Jira is a plus
• You have theoretical knowledge on software development lifecycle and development methodologies. Practical experience is a plus
• You have good knowledge of the Microsoft Office suite; familiarity with SAP, Git, Salesforce is a plus
• You are comfortable learning new technologies and methodologies quickly and working independently with minimal supervision
• You have practical knowledge of at least one programming language
• Furthermore, you have advanced communication skills in English (written and verbal) with the ability to clearly summarize complex information for both technical and non-technical stakeholders

Start date: 01/09/2026

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.