Claims Manager

Our Company

Join Santévet Group, the leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care. By joining our team, you’ll contribute to the success of our renowned brands such as Santévet, Jim & Joe, and Bulle Bleue.

Your Work Environment

🏢 Our office is located in the heart of Frankfurt

Job Description

🚀 In this hypergrowth adventure, we are looking for

🤝 Your responsibilities will include :

• Manage, lead, and develop the claims team, including workload allocation, coaching, performance reviews, and training

• Oversee the end-to-end claims process, ensuring client reimbursement requests are reviewed, assessed, and processed accurately and on time.

• Professional (veterinary) assessment of invoices and (veterinary) reports during claim treatment

• Ensure claims handling complies with policy terms, internal procedures, and applicable regulations

• Act as an escalation point for complex or high-value claims and client inquiries

• Collaborate with internal teams (underwriting, finance, customer service, compliance) to resolve issues and improve client outcomes

• Prepare and present claims reports, KPIs, and management updates

• Support audits and ensure proper documentation and record-keeping

Profile required

💪 To successfully accomplish these tasks :

• Degree in Veterinary Medicine and valid license to practice

• Minimum 5 years of clinical veterinary experience , ideally in small animal practice (cats and dogs)

• Strong understanding of veterinary diagnostics, treatments, and clinical decision-making

• Prior experience in insurance, claims, or medical review is an advantage but not mandatory

The Santévet Environment

We strive to ensure our employees arrive with a smile in the morning and leave with one in the evening.

At Santévet, you’ll find :

⋆ A supportive and friendly work environment,

⋆ A dynamic atmosphere with impressive double-digit growth,

⋆ Spacious and comfortable offices,

⋆ Close and approachable management,

⋆ Passionate colleagues just like you!

Still hesitant to apply ?

⋆ 96% of employees are happy to work at Santévet

⋆ 98% feel Santévet offers a good work-life balance

⋆ 95% believe they work in a great atmosphere

⋆ 96% would recommend Santévet as a place to work

At Santévet, we celebrate diversity and inclusion and encourage you to be your authentic self! Santévet does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, or marital status.