Customer trust and security specialist

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Why we need this role

The customer trust and security specialist is responsible for building and maintaining customer confidence in the organization’s security posture by acting as a trusted advisor. This role ensures a deep understanding of local customer requirements, supports the creation and maintenance of accurate security documentation aligned to the organizational measures, and manages relationships with partners to ensure compliance. The position also serves as a key coordinator between internal teams - including Security, Compliance, Legal, and Sales—to deliver timely, consistent, and compliant responses to customer inquiries, audits, and contractual obligations. By aligning global security standards with local expectations, the role strengthens trust and drives customer satisfaction.

What you will do

Customer Engagement & Trust Building

• Serve as the trusted security advisor for customers and internal teams, addressing inquiries related to cybersecurity, privacy, and compliance.
• Lead customer security reviews, audits, and due diligence processes.
• Create, maintain and update customer-facing documentation (e.g., security concepts, incident response plan etc)

Security Assurance & Compliance

• Support compliance initiatives across frameworks such as ISO 27001, SOC 2, NIST, PCI DSS, C5 and GDPR.
• Collaborate with internal teams (Legal, Risk, Engineering) to ensure contractual security clauses are aligned with company standards.
• Advise on security architecture and measures for customer solutions (cloud security, encryption, access control, monitoring and resilience)
• Respond to security questionnaires and RFPs with accurate, timely information.
• Integrate BC and resilience requirements into project design and onboarding

Risk Management & Governance

• Partner with Security teams to monitor and report on security posture.
• Contribute to vulnerability management and incident response communications for customers.
• Ensure partner coordination and compliance

Enablement & Training

• Deliver internal and external enablement programs to improve handling of security concerns.
• Educate sales and customer success teams on security messaging and compliance requirements.

What we're looking for

Technical Expertise

• Strong understanding of cybersecurity principles, risk management, and compliance frameworks and security regulations (BSI Grundschutz, NIS2, DORA; ISO 27001, SOC 2, NIST).
• Familiarity with security governance and assurance processes
• Knowledge on business continuity and resilience requirements

Customer-Facing Skills

• Excellent communication and presentation skills for translating technical concepts into business language.
• Proven experience managing customer audits, security questionnaires, and trust-building initiatives.

Soft Skills

• Problem-solving and critical thinking under pressure.
• Ability to collaborate cross-functionally and influence stakeholders.

Experience

• At least 3 years in information security, GRC, or compliance roles with customer-facing responsibilities.
• Certifications such as CISSP, CISM, or ISO 27001 Lead Implementer are a plus.

Reporting & KPIs

• Monthly reporting to customers as required and contractually agreed
• Timeliness and accuracy of security responses.
• Compliance audit success rate.
• Customer satisfaction

Language

• C1 level German proficiency as a minimum

What we offer you:

Looking to make a mark?

At Colt, you’ll make a difference. Because around here, we empower people. We don’t tell you what to do.

Instead, we employ people we trust, who come together across the globe to create intelligent solutions.

Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want.

We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better.

Diversity and inclusion

• Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you’ll be encouraged to be yourself because we believe that’s what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.

Most recently we have:

• Signed the UN Women Empowerment Principles which guide our Gender Action Plan
• Trained 60 (and growing) Colties to be Mental Health First Aiders
• Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages .

Benefits

Our benefits support you through all parts of life, for both physical and mental health.

• Flexible working hours and the option to work from home.
• Extensive induction program with experienced mentors and buddies.
• Opportunities for further development and educational opportunities.
• Global Family Leave Policy.
• Employee Assistance Program.
• Internal inclusion & diversity employee networks.

A global network

• When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring – take a look at ‘Our People’ site including our Empowered Women in Tech.