Payroll Operations Associate (all genders)

Job Description

Join a team where your payroll expertise helps deliver a great employee experience and strengthens trust across the firm. You’ll play a key role in ensuring accurate, compliant, and timely payroll outcomes while partnering closely with colleagues and vendors. If you enjoy solving complex problems, working with data, and continuously improving processes, this is an opportunity to grow your impact.

As a Payroll Specialist at JPMorganChase within the German Payroll team in Frankfurt, you’ll help execute end-to-end payroll operations, support compliance with tax and employment requirements, and use data to identify and resolve issues. You’ll collaborate across functions, communicate clearly with stakeholders, and help improve the quality and efficiency of payroll processes.

Job responsibilities

• Execute in-house end-to-end payroll processing activities in line with established controls and timelines
• Review, validate, and reconcile payroll inputs/outputs to ensure accuracy and completeness
• Apply German payroll tax and employment law knowledge to help ensure compliant processing and decision-making
• Investigate payroll exceptions and employee inquiries, providing clear, timely, customer-focused responses
• Prepare analysis and reporting using Excel; communicate insights and recommendations to stakeholders
• Support payroll accounting activities, including reconciliations and issue resolution
• Partner with internal teams and external providers to resolve operational items and improve service delivery
• Contribute to continuous improvement of payroll procedures, documentation, controls, and automation

Required qualifications, capabilities, and skills

• Demonstrate strong knowledge of in-house end-to-end payroll processes using SAP, payroll tax and employment laws, and payroll accounting
• Experience supporting payroll operations for Germany in a multi-country environment
• Apply advanced Excel skills to analyze and reconcile multiple data points and clearly present findings
• Communicate fluently in German and English, with a strong customer focus and ability to explain complex payroll processes or decisions to varied audiences
• Advanced Excel skills and solid command of Microsoft Office
• Organize and prioritize deliverables effectively for yourself and the team
• Maintain high attention to detail and perform effectively under pressure and tight deadlines
• Build strong partnerships with colleagues across the firm and external partners
• Adapt quickly to changes in procedures, processes, and systems

Preferred qualifications, capabilities, and skills

• Experience with end‑to‑end German payroll, including statutory reporting using SAP
• Experience in payroll audits and controls

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.