Reception Staff / FOM (m/f/x)

Lead by example. Own your Front Office. Grow your team. ✨ We’re looking for a full-time Front Office Manager (m/f/x) who steps up and takes the lead.

OUR OFFER

• 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)

• attractive corporate benefits such as discounted leisure activities and events

• subsidized language courses

• Subsidized company pension scheme

• 100% coverage of your public transport costs (job ticket)

• support for your further education in the form of various trainings

• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" ( who will support you with professional, private and health-related challenges

• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet

• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• You are the figurehead of a&o: our Front Desk is your territory

• You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer

• To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information

• You take care of our guests and their concerns

• As shift leader, you take responsibility for ensuring that the shift runs smoothly

• At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE

• You have experience or a completed training in the hotel industry or tourism

• Of course, you are driven by a great sense of responsibility for the tasks assigned to you.

• You enjoy dealing with guests - and you show it, regardless of the time of day or night

• You are characterised by an independent way of working and the ability to work in a team.

• A high degree of commitment and independence are a matter of course for you.

• Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.

• You have a good command of German and English - of course, we would be happy to hear any other language you speak

We are very happy to receive your application (resume, cover letter, desired salary, earliest possible starting-date).