IT Project Manager & Business Analyst (m/w/d)

DHL Global Forwarding is the air and ocean freight specialist of the DPDHL Group and is the world's leading provider in air freight and No. 2 in ocean freight. With around 30,000 employees worldwide, we are present in more than 150 countries and territories. Through our network focused on service, quality and sustainability, we connect people around the world and improve their quality of life. This is true not only for our customers, but also for every single member of our team.

For our IT team, we are looking across Europe for a results-oriented

IT Project Manager & Business Analyst (m/f/d)

Permanent, Full time

These challenges await you:

• End-to-end ownership of customer implementation projects, with a strong focus on the Freight Chain Manager (FCM) product suite: FCM-CT, FCM-CXD, and FCM-ADM .
• Overall project management and coordination of all stakeholders, including external partners, global product teams, operational units, and customers.
• Analysis, modeling, and documentation of business processes, particularly in air and ocean freight , and their translation into optimal FCM and CW1 system solutions .
• Independent system configuration, including the setup and configuration of FCM prototypes (FCM Partner Administration).
• Design of logical EDI mappings and coordination of the technical implementation with internal teams and external service providers.
• Planning, execution, and documentation of test phases, as well as the structured handover of solutions into productive operation (including support onboarding ).
• Analysis and resolution of complex issues in live operations, along with the identification of continuous improvement opportunities.
• Presentation and live demonstration of FCM solutions to internal and external customers, as well as delivery of user trainings .
• Facilitation of workshops and fit-gap analyses to define and implement customer-specific enhancements and adaptations.
• Support in 2nd level support activities and assumption of functional escalation coordination.
• Active support of Sales, especially in tender and bid processes , by providing consulting expertise, requirements analysis, effort estimation, feasibility assessments, and system presentations.

This is what we want from you:

• University degree in Logistics, (Business) Informatics , or a comparable qualification with relevant professional experience.
• Strong background in logistics , particularly in air and/or ocean freight export and import processes .
• Proven experience working with CW1 and FCM , or comparable complex logistics IT systems, especially in order management and freight execution .
• Solid understanding of interfaces and system integrations , with a focus on EDI (e.g. data flows, mappings, protocols).
• Experience in the configuration of web-based applications or platforms .
• Excellent process understanding combined with a quick grasp of complex scenarios .
• Strong analytical and conceptual skills with a pronounced solution-oriented mindset.
• Strong interest and initial hands-on experience in the use of AI-supported tools (e.g. for analysis, documentation, or process optimization), with the ability to actively contribute and drive their practical value within the working environment.
• Good communication and presentation skills , coupled with a professional and confident demeanor.
• High level of resilience, flexibility, reliability , and a strong sense of enthusiasm and commitment.
• Confident use of MS Office , in particular Excel, Word, PowerPoint, and Visio .
• Fluent English skills , both written and spoken ( minimum C1 level ), German language skills are an advantage

Why you should join us:

• Opportunities to grow and contribute within a globally operating corporation
• 13 salaries per year and capital-forming benefits
• FlexWork and part-time options
• Excellent social benefits, family services, Business Bike (Eurorad), and corporate benefits
• Public holidays and traditional observance days

We look forward to receiving your application!

CONNECTING PEOPLE. IMPROVING LIVES.

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