Japanese speaking Client Payment Support Associate

Ref: WL46678

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WORK TYPE: Office-based role with the possibility to work from home

VISA SUPPORT: No

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TYPE: full-time

WORKING HOURS: Monday to Friday, 40 hours per week

SALARY: up to € 65k, depending on experience

START: ASAP

LOCATION: Frankfurt am Main, Germany

Client Payment Support Associate Main Responsibilities:

●Directly manage and participate in the daily operation of various payment solutions, ensuring smooth functionality and performance across systems, including e-banking and other key platform

● Take an active role in the installation, configuration, and integration of payment systems for corporate clients, providing on-site or remote technical assistance as needed

● Serve as the SME for payment systems, including e-banking, offering hands-on, second-level support to troubleshoot and resolve production issues as Product owner

● Actively involved in diagnosing and solving complex technical issues related to payment platform, both for internal teams and external clients

● Identify and implement improvements in processes and workflows to enhance system performance and client satisfaction, participating in the technical execution of these improvements

● Develop and maintain detailed system support documentation and provide hands-on training to internal teams and clients regarding system usage and troubleshooting

● Ensure that all systems are compliant with relevant regulatory and security standards, implementing necessary safeguards when needed

● Act as the primary point of contact between business unit, IT teams, and external clients, ensuring effective communication and resolution of issues

● Identify potential risks and issues proactively across all delivery activities, managing them through appropriate mitigation strategies

● Provide regular project status updates to stakeholders and senior management

● Work closely with cross-functional/cross-border teams, including IT and Business units, to ensure the successful integration and implementation of the new entity

Client Payment Support Associate Candidate:

● Experience in the Banking Industry, especially for cash management products such as:

(1) e-banking implementation, integration and maintenance

(2) Payment Administration

(3) Cash Pooling Implementation, integration and maintenance

(4) Host to Host/SWIFT connectivity implementation, integration and maintenance

(5) API knowledge related with PSD2/Open banking

● Fluent in Japanese and English

● Pitching / presentation to the clients in terms of e-banking and CMS products

● Experience/knowledge in transaction, payment, FX business/operation

● Basic knowledge of SWIFT and bank messaging (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)

● Basic knowledge of UK and European Payment market environment

● (MT1xx, MT2xx, MT9xx, also ISO20022 messages such as pain.001, camt.053/052, etc.)

● Basic IT knowledge such as Network, File Format, Database, Infrastructures

● Basic Knowledge of Customer ERP/TMS (SAP, Kyriba, Oracle etc.)

● Solid understanding of the Bank’s internal rules and procedures

● Ability to work effectively under strict deadlines such as payment cut-off times

● Able to work within a team and maintain working relationships

● Commitment to complete tasks, meet deadlines, achieve expected results.

● Excellent attention to details and high levels of accuracy

● Positive attitude and strong desire to support clients and team members

● End user PC skills and basic knowledge of IT systems (web applications, security etc)

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Standort

Centre People Appointments, Frankfurt