Senior Director, VAS Account Management

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Senior Director, Account Management Acceptance Solutions for Europe will be responsible for leading a team of account managers across the region, focusing on achieving sales targets, maintaining business, and driving revenue growth through the identification of new business development opportunities.

This role will focus on scaling partnerships and selling Visa Acceptance Solutions (VAS) products that meet the needs of buyers within specific client segments such as acquirers, merchants, and payment facilitators who integrate payments into their offerings. The position will involve a quota-based Sales Incentive Plan (SIP) and will report to the VP, Acceptance Sales Europe. 

Responsibilities: 

Lead the Account Management Team: 

• Directly manage a regional team of account managers across continental Europe 

• Ensure high performance, team cohesiveness, and individual account manager development. Develop market coverage model and future talent pipeline. 

• Develop effective account plans across the portfolio of clients. Conduct regular review and problem-solving sessions with account managers to overcome obstacles in client plans. 

• Enable sales acceleration and prioritize activities with high potential client targets, use cases, industry segments, etc to grow share of business.

• Build strong relationships with market and cluster colleagues to help deliver value to new and existing Visa clients. 

Achieve Sales Targets: 

• Exceed aggressive sales targets for Visa Acceptance Solutions in Europe. 

• Drive teams to create a high-value pipeline for growth and upsells. 

• Lead teams through agreement renewals to create long term mutually benefitable client relationships. 

• Achieve quarterly revenue and new business goals 

Sales Operations: 

• Deploy resources for optimal growth across a wide set of opportunities. 

• Establish consistent, effective processes that incorporate the use of proven sales methodologies. 

• Ensure the rollout and adoption of sales best practices. 

Client Engagement: 

• Align client goals and timelines, executive engagement, and the effective delivery of value propositions. 

• Drive improvements in net promotor scores and other engagement measures.

• Work with cross-functional teams to ensure resources are available for client success across Client Services, Marketing, Legal, Solutions etc.

• Facilitate the capture and communication of client feedback on products and services to inform product evolution.

Qualifications

• Proven track record of success in fast-paced sales environments with demanding timelines.

• Payments Industry experience in selling to merchants and acquirers.

• Strong organizational savvy and interpersonal skills to build fast rapport and credibility.

• Experience in developing and leading a diverse high-performing sales team.

• Ability to interact comfortably with C-suite executives and junior team members alike.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law