Network Security Support Engineer (m/f/d) - Solutions pProvider

Our client is a network and cybersecurity solutions provider, trusted by enterprises and service providers across Europe. They deliver network, security and cloud connectivity solutions.

The company’s TAC and operations team provide high-level support and troubleshooting for customers’ complex network and security infrastructures. To strengthen this team, they are now seeking an experienced Network Security Support Engineer - a skilled technical expert who thrives on solving problems, supporting customers, and keeping critical systems secure and stable.

If you are interested in this opportunity, get in touch today!

Responsibilities:

• Provide 3rd line technical support across network and security environments.
• Manage customer engineering support for firewall, switching, and routing solutions.
• Focus primarily on firewall configuration, troubleshooting, and monitoring (Juniper, Palo Alto, Fortinet).
• Support switching and routing infrastructure, predominantly using Juniper technologies.
• Work with other TAC engineers and Professional Services teams to ensure smooth handovers and quick resolution of incidents.
• Participate in an on-call rotation, providing expert support outside normal business hours

Skills/Must have:

• Native German speaker (excellent customer communication skills).
• Proven experience with Juniper, Palo Alto Networks, and Fortinet technologies — ideally from a vendor or service provider perspective.
• Solid experience working in a 3rd line support or TAC environment.
• Strong understanding of network and firewall fundamentals (routing, switching, VPNs, policies, monitoring).
• A structured, analytical approach to troubleshooting complex technical issues.

Benefits:

• On-Call
• Home-Office

Salary:

• €60,000 - €70,000