Customer Success Manager (m/f/d)

Job brief

Help leading brands turn insights into impact!

Do you enjoy stepping into your customers’ shoes, deeply understanding their business challenges, and turning those insights into scalable, high-impact solutions? Have you worked with brand, insights, or marketing teams and know how complex it can be to introduce new tools into established processes?

If that sounds like you, we should talk.

Brainsuite.ai is looking for a Customer Success Manager (m/f/d) to join our fast-growing team in Germany. In this role, you will work closely with some of the world’s most recognized brands to ensure they successfully adopt, scale, and realize value from Brainsuite, our AI-powered platform for evaluating and optimizing creative effectiveness at speed and scale.

Your mission: build trusted partnerships, drive measurable customer value, and turn successful customer use cases into repeatable best practices.

In this role you will:

Customer Success & Value Creation

• Build strong, long-term relationships with customers based on trust, expertise, and measurable outcomes
• Deeply understand customer goals, workflows, and success metrics—and translate them into effective platform usage
• Act as a trusted advisor to insights, marketing, and brand teams

Onboarding, Adoption & Enablement

• Lead smooth and efficient onboarding processes for new customers
• Run engaging product demos, training sessions, and enablement workshops
• Develop scalable onboarding and training materials that can be reused across customers

Growth, Retention & Expansion

• Ensure high customer satisfaction, renewal, and retention
• Identify upsell and expansion opportunities and collaborate with Sales to realize them
• Proactively spot risks and address them before they impact customer success

Cross-functional Collaboration

• Work closely with Sales, Product, Marketing, and Leadership to share customer feedback and influence product development
• Manage pilot projects, rollouts, or custom use cases with enterprise customers
• Analyze customer usage and feedback to continuously improve the customer experience

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• Customers are onboarded quickly and confidently
• Key stakeholders actively use Brainsuite and see clear business value
• Renewal and retention rates are high
• Customers view you as a trusted partner, not just a support contact

About you:

• 1–3 years of experience in Customer Success, Account Management, Consulting, Insights, or a comparable client-facing role
• Strong interest or background in Consumer Insights, Marketing Effectiveness, Brand Management, or Marketing Technology
• Experience working with large organizations or complex stakeholder environments
• Excellent communication skills in English (C1 or higher)
• High customer empathy, ownership mindset, and proactive working style
• Based in Germany with a valid work permit

What we consider a plus:

• Experience working with or for FMCG companies
• Hands-on exposure to marketing research, insights, or analytics workflows
• Experience in a B2B SaaS environment, ideally with data- or AI-driven products
• German language skills
• Experience introducing new tools or processes into established organizations
• Familiarity with AI-based or insight-driven marketing tools

What's in it for you?

• An international team striving for greatness: At our company, you will meet people from all over the world who embrace and value diversity. Our flat hierarchies and an open, supportive work culture encourage collaboration and mutual respect.
• Shape the future with us: Whether it's artificial intelligence, creative effectiveness, behavioral science, or marketing transformation, with us, you will work on forward-thinking topics that are driving change in the industry.
• Work the way that suits you best: Our hybrid work model offers maximum flexibility. We primarily work remotely, but our co-working spaces in Frankfurt am Main and Hamburg are available for in-person collaboration and networking.
• Grow with us: We support your personal and professional development with an annual learning budget that you can use flexibly for training, courses, or conferences.
• More time for yourself: Enjoy 30 vacation days per year, plus an extra two days off on Christmas Eve and New Year’s Eve.
• Workation: Need a change of scenery? No problem! With us, you can work from another EU country for up to 28 days a year.
• Access to corporate benefits and FutureBens : Take advantage of exclusive employee discounts on a wide range of products and services through our partnership with Corporate Benefits and FutureBens

Hiring Process

1. Competency Interview (45 min) With Karel Ellis-Gray, Head of Customer Success – deep dive into your experience and approach.
2. Culture & Collaboration Interview (30 min) With Markus Rottmaier (Chief Sales Officer) and Monika Vasatkova (People & Culture Manager).
3. Meet the Team Meet future colleagues in Frankfurt or virtually.

Don't meet all the requirements?

At Brainsuite.ai, we are committed to fostering a diverse, equitable, and inclusive work environment. We recognize that various factors can influence someone's decision to apply for a role, so we encourage individuals from all backgrounds to apply, even if they do not meet every listed qualification.
We firmly believe that diversity enriches our team and fuels our capacity to innovate. If you share our values, we would be delighted to receive your application.
We are also committed to creating an inclusive and accessible workplace for everyone, including individuals with disabilities. If you have specific needs or requirements, please don't hesitate to let us know how we can support you throughout the application process or in your day-to-day work.

About us

Brainsuite is an AI platform that empowers brand teams prove & improve marketing effectiveness across all touchpoints. As a trusted partner to over 400 brand teams in 30+ countries, including industry leaders like PepsiCo, Unilever and Henkel, Brainsuite's comprehensive portfolio of AI applications empowers marketing teams to elevate marketing effectiveness along the process and maximize ROAS at scale.