Director of Sales Intermediary Agents HWS

The Director of Sales Intermediary Agents (IA) will lead the IA Sales Team, which is responsible for Global Intermediary Agents. The Director of Sales will manage the team to grow high value and large potential share of wallet accounts for Hilton on the IA segment (Group) in the German speaking countries (Germany, Austria, Switzerland) and in the Nordic countries (Denmark, Finland, Sweden, Norway) for all 9000+ Hilton Hotels globally. The Director of Sales will be accountable for the team performance globally and regionally. The role will create and communicate the team and account strategies in order to drive increased market share and demonstrate value to both internal and external customers. The Director of Sales will be responsible to create and follow travel trends in the market for a global approach and enhance the Hilton culture in the team.Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work. How We’ll Help You ThriveAt Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel programPaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:• Excellent communication skills: presentations, written and public speaking.• Ability to direct collaboration among cross-functional teams including external resources. • Leads by example to resolve conflicts, introduce change and ensure collaboration among others. • Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information.• Ability to think and articulate a vision for corporate sales and capable of translating this into practical and tangible actions• Self-reliant, working with minimal control and direction• Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals.• Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others. • Ability to provide development and mentoring, coaching to others. • Budget development and management skills.• Ability to work independently and manage the work of others.• Ability to deliver performance feedback to subordinates to improve overall performance.• Proven understanding of client’s business and category, including business plans, competitive environment & distribution channels and product financials.• Keen supporter of team member development growthRequired Qualifications• University degree at bachelor level or experience in lieu thereof• Significant work experience in roles including management experience• Experience working in multi-cultural or international settings• Fluency in spoken and written German • Fluency in spoken and written English • Solid experience in Sales within the hospitality industry and across multiple Sales influenced segmentsPreferred Qualifications• Advanced degree preferred• Other languages is a plus • Established relationships with existing HWS key customers Planning Activities: • To be accountable for the performance of the team to achieve their targets of sales influenced revenue. • Proactively manage the team and relationships with customers as well as internal stakeholders such as VPs, GMs, CDs, Hotel Managers• To create and communicate the account & segment strategies in order to drive increased and unfair share• To be responsible for the implementation and execution of various projects that will drive unfair share• Manage every team member individually based on their personality, support their career development, build a trustful working environment to bring the Hilton Coaching culture to live.• Be owner agnostic• Support the team in seeking out new sources of business from existing accounts / new accounts• Set team objectives that are aligned with the business• Ensure that measurement systems are in place to track accurately of all targeted accountsOrganising Activities:• Ensure that all sales team members are trained and equipped to sell all brands locally, nationally and globally.• Ensure that appropriate skills and product training is available to all sales team members (transient & group segment)• Ensure that performance is reviewed on a regular basis, recognizing and celebrating success, and refocusing effort, performance manage where targets are missed.• Implements measurement metrics to ensure effectiveness of teams.• Agree and monitor annual sales incentive programs.• Manages cross functional links to other teams departments and functionsDirecting Activities:• Directs development and administration of team.• Provides direction to team members and establishes work priorities to achieve management objectives for those accounts managed by incumbents.• Executes organisational directives and encourages achievement of goals through coaching, communication and leadership.• Reviews Account Plans on a quarterly basis, providing feedback to the team to ensure updated records.• Agrees on event activity to underpin the account strategies and deliver increased customer / market share.• Ensures 1:1’s are conducted with the team as appropriate to accomplish goals.• Organize and direct weekly team calls and monthly team meetings.Controlling Activities:• Directs and implements proper controls in Salesforce and systems to ensure team achieves objectives.• Translates goals into performance standards for departments and individuals.• Assesses actual performance to ensure success and takes corrective actions.• Ensures business plan is followed and achieved providing regular feedback.• Establishes and enforces policies and procedures to improve overall operations.• Monitors return on investment of capital and time resources.• Ensures team works effectively across cultures and markets to strengthen a diverse and inclusive working environment.• Works within approved budgets and adjusts activites and expenses to ensure optimal financial results.• Develops and maintains Hilton Best Practices to ensure accurate and up-to-date customer information is kept.• To provide accurate management reports to review account performance and communicate future plans.• Reviews customer base to determine new opportunities for account penetration.Supportive Functions:In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions upon the requirements of the company:• Control annual trade shows/fairs activity and ROI.• Support new openings within Hilton.• Manages and supports management of key accounts in assigned area.• Coordinate / organize trade shows & road shows.• Attend sales review & communication meeting as and when required.• Additional supportive functions as appropriate Full timePosting Date: 2026-09-25