Graphics Support Specialist (Desktop Publishing Services)

Job Title: Graphics Support Specialist (Desktop Publishing Services)

Location: Frankfurt

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Description:

The role requires the individual to work as part of a team liaising closely with clients to produce presentations materials. To liaise with bankers in a professional, consultative and helpful manner at all times. To own and take responsibility for the work, in terms of the final product, e.g., consistency, deadline management, accuracy and quality in accordance with the client request and Bank template and corporate guidelines. Take responsibility for the management of the document and the workflow, within time and quality parameters, handling customer queries relating to these documents Develop effective working relationships with clients and colleagues to promote a strong working team. The ability to think creatively to produce innovative and attractive designs for clients is a must.

Responsibilities:

• To complete amendments to and create documents as requested by clients using the Bank’s template and non-standard templates as requested
• Advanced PowerPoint, Word and Excel, excellent working knowledge of Adobe Creative Cloud to enable you to accurately estimate production time and produce high quality creative output in PPT
• To manage own workflow and communication with requestors
• To take ownership for the quality of your work and the associated deadlines
• Gain an understanding of client work processes, patterns and pressures
• To ensure a clear and comprehensive handover to team members
• To manage the workflow as well as handovers/support
• To share knowledge and encourage a supportive team culture
• Excellent management of time and communication with front desk and Line Manager
• Ensuring adherence of objectives (Key Performance Indicators)
• To quality check all work produced
• To act in a professional and consultative manner
• Gain an understanding of client work processes, patterns and pressures
• To ensure a clear and comprehensive handover for supporting team member(s)

General tasks

• Accurate and timely production of all Presentations materials
• Ensure all work is quality checked before being returned to front line
• Ensure complete submission of work to be randomly quality checked
• Adherence of department policies and procedures
• Reporting of any issues to relevant parties

What we are looking for:

• Self-management and excellent organisational skills, with the ability to prioritise work calmly and effectively in a pressurised environment
• Client service orientated approach
• High level understanding of key financial items
• Advanced communication skills at all levels
• Ability to think creatively to produce innovative and attractive designs for clients
• Attention to detail (figure accuracy, proofreading)
• Ability to work independently and apply good judgment when in doubt
• A proven working understanding of teamwork
• Problem solving skills
• Accountability, autonomy and professionalism
• Awareness of the Business and organisation
• Ability to develop self and others

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependants or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.