Account Manager (m/f/d)

About the business:LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, .About our Team:Are you looking to join an industry-leading sales organisation? Our sales team based in London/Frankfurt is dedicated to partnering with organisations to address and solve complex risk problems. You will be joining a high-performance sales team in a business enjoying significant growth, a global FTSE 100 company and well renowned in the market.About the role:As an Account Manager at LexisNexis Risk Solutions, you will drive customer success, retention, and revenue growth across your assigned portfolio. You will manage existing customers throughout their lifecycle, secure timely renewals, and proactively identify opportunities to expand product usage, add licences, and introduce complementary solutions.You’ll act as a trusted advisor to your clients, building strong relationships at all levels and developing a deep understanding of their needs. Through regular engagement, training, and ongoing account management, you’ll help customers maximise the value of our solutions while protecting and growing recurring revenue.Working closely with internal teams, you’ll coordinate a seamless customer experience and contribute to the overall commercial success of the territory. If you’re proactive, detail‑oriented, and passionate about delivering exceptional customer outcomes, this role offers a fantastic opportunity to make a meaningful impact.Responsibilities:Manage a portfolio of existing customers, acting as their main point of contactBuild strong, long‑term relationships to ensure high satisfaction and retentionOwn the full renewal cycle, ensuring timely and accurate contract renewalsOwn the full renewal cycle, Identify and qualify upsell and cross‑sell opportunities to drive incremental revenueMonitor account health, spot risks early, and take proactive actionDeliver onboarding and tailored product training to new and existing usersCoordinate with internal teams to resolve issues and support a seamless customer experienceMaintain accurate CRM records, forecasts, and opportunity updatesProvide regular updates to leadership on performance and account activityRequirements:Proven ability to manage a portfolio of customers and meet renewal and revenue targetsStrong communication and relationship‑building skills, including confident phone engagementProactive, empathetic, and able to resolve customer issues effectivelyHighly organised and detail‑oriented, with the ability to manage multiple prioritiesStrong analytical and problem‑solving skills to identify trends and opportunitiesAdaptable and able to collaborate effectively with cross‑functional teamsResults‑driven, with a focus on customer satisfaction and commercial growthFluency in both English and German is mandatoryExperience using CRM systems (Salesforce preferred)Background in account management or client‑facing roles with senior stakeholdersFamiliarity with structured sales methodologies (e.g., MEDDPICC, SPIN)Work in a way that works for youWe promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.Working for youWe know that your wellbeing and career growth are key to long-term success.We offer:Competitive salary and incentive structureClear career development pathways across sales and account managementAccess to learning and development resourcesGlobal benefits and wellbeing initiatives Primary Location Base Pay Range: Germany - Frankfurt (Baseler Platz) 44,100 - 73,300. Total Target Cash Range: 67,700 - 112,900. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.Please read our Candidate Privacy Policy.We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:EEO Know Your Rights.SummaryLocation: Germany - Frankfurt (Baseler Platz)Type: Full time