Customer Success Operations Manager - (CS OPS)

Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now available in 10 countries worldwide, all produced in-house at the GoodHabitz Studios. But we're not all work and no play. We invest in fun outings and events, ensuring our team has the time of their lives.

Behind the scenes, we're a team of goal-driven individuals who thrive on mutual inspiration and support. We're positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.

As the Revenue Operations Manager focused on Customer Success, you will be at the forefront of optimizing and scaling our customer operations. You will play a crucial role in driving customer satisfaction and retention through data-driven insights and streamlined processes. In collaboration with cross-functional teams, you will devise strategies that support customer success initiatives while enhancing overall operational performance.

Your Key Responsibilities

• Lead and manage the revenue operations processes specifically related to customer success, ensuring a smooth and efficient workflow from onboarding to renewal.
• Analyze customer metrics and feedback to identify trends, develop retention strategies, and facilitate the growth of existing accounts.
• Collaborate with Sales, Marketing, and Product teams to align initiatives and ensure a cohesive approach to customer engagement.
• Implement and manage tools and systems for Customer Success operations, ensuring best practices for data management and reporting.
• Develop, measure, and report on KPIs relevant to Customer Success, delivering actionable insights to the broader team.
• Provide training and enablement for the Customer Success team, empowering them with the tools and knowledge to thrive.
• Own and manage bonus calculations for the Customer Success organization.
• Continuously seek opportunities for process improvement and automation to enhance customer satisfaction and operational efficiency.

Requirements

• 5+ years of experience in Customer Success Operations Management, or a related field, with a focus on operational excellence and scalability.

• Proven track record of working closely with Customer Success teams in a SaaS or B2B environment.
• Exceptional analytical skills, able to translate data into actionable strategies.
• Strong proficiency in CRM tools (preferably Salesforce) and customer success platforms.
• Excellent communication, leadership, and interpersonal skills, with the ability to collaborate effectively across departments.
• Proficient in Excel/Google Sheets; experience with data visualization tools such as Tableau or Power BI is a plus.
• Project management experience with a keen eye for detail and the ability to manage multiple priorities.
• Knowledge of SaaS metrics, customer lifecycle management, and best practices in Revenue Operations.
• A proactive mindset with a passion for driving customer success and achieving results.

Benefits

Become part of the leader online training company in the European market, the benchmark in our sector, and help organisations thrive while you grow professionally at a trailblazing company with unstoppable momentum on an exciting growth journey even as others in the industry face challenges.

• 💰 Competitive salary and role-specific performance bonus because we value your contributions and reward your hard work.
• 🏖️ Paid time off – 25 days holiday.
• 🚆 Travel budget.
• 💻 Flexible work & tools – work in a supportive environment with the comforts you need, plus a laptop.
• 📈 Growth & development – unlimited access to GoodHabitz resources and MyAcademy to fuel your personal and professional growth.
• 🧠 Mental coaching – support from our partner, OpenUp to keep your mind in top shape.
• 🌍 Diverse & inclusive teams – work with colleagues from across Europe, bringing different cultures, perspectives, and ideas together.
• 🎉 Themed events & team-building – from creativity workshops to vitality socials, our events are full of energy and fun surprises.
• 🤝 Annual Do-Good Day – a fully paid day to do volunteer work, alone or with your team, supporting a cause you care about.
• 🛡️ Pension & insurance – disability and pension coverage for your long-term security.

Applying is easy:
✔️ Submit your application.
✔️ We’ll get back to you within 5 working days.

If you're interested and want to learn more, feel free to contact our recruiters, via email: [email protected]