L2 ITSM Support Engineer

Matrix42
Frankfurt am Main

Your mission

  • Support our customers in the ESM environment Network management
  • Act as first contact for technical support, resolving incidents efficiently
  • Troubleshoot issues in your solution area, escalating complex cases
  • Communicate effectively with customers and partners on issue status and resolution
  • Document solutions and contribute to the knowledge base
  • Work closely with Cloud, Services, Engineering and other internal teams
  • Support process improvements
  • Coordinate or escalate major incidents when needed

Your profile

MUST HAVES

  • Degree in IT, Computer Science, or related field
  • Previous experience from working in the technical support
  • Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure)
  • Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions)
  • Familiarity with ITIL principles
  • Strong problem-solving and communication skills
  • Business German level, Fluent in English
  • Able to manage multiple tasks in a dynamic environment
  • “We love customers!” -mindset
  • First experience in using AI at work
NICE TO HAVE
  • Knowledge of network, Internet technologies and their protocols
  • First Knowledge in scripting such as PowerShell
  • Experience in ESM support

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a Technical 2nd Level Support Engineer at Matrix42, you’ll manage technical incidents and ensure timely resolution for our customers and partners. Specializing in a specific solution area, you’ll deliver high-quality support, communicate clearly, and collaborate with internal teams to enhance service experience.

Our Benefits

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:

  • Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
  • One Social Day for you to assist in social settings or attend events that help improve our environment
  • Bicycle leasing, the contract, and insurance will run through us
  • The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus
And many more... ask us about it!

Your contact person

Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our high performers culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life. We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.
Veröffentlicht am 2026-04-15

Empfohlene Jobs

Guest Service Center - At Your Service Agent (m/w/d)

Gastronomie & Hotel Jobs
Frankfurt am Main

Deine AufgabenBe you.Im Dual-Brand Hotel „Sheraton & Marriott Frankfurt Airport Hotel“ verbinden sich gleich zwei Premiummarken zu einem Arbeitgeber! Du hast deine Passion im Guest Service Center mit …

Details Anzeigen
Veröffentlicht am 2026-05-30

Sachbearbeiter (m/w/d) im Versicherungswesen - hybrides Arbeiten (Remote & Präsenz)

Frankfurt am Main

Machen Sie mit uns den nächsten Schritt zu Ihrem beruflichen Erfolg und entdecken Sie neue Karrieremöglichkeiten! Wir, der Geschäftsbereich Financial Services der DIS AG in Frankfurt am Main, beset…

Details Anzeigen
Veröffentlicht am 2026-04-30

Cloud Architect (all genders)

Exxeta
Frankfurt am Main

Was erwartet dich Du suchst einen innovativen Tech Stack? Mit uns kannst du Lösungen innerhalb moderner Systemlandschaften realisieren – egal ob Docker, Kubernetes, AWS, Netflix Stack oder die näc…

Details Anzeigen
Veröffentlicht am 2025-09-11

Sicherheitsmitarbeiter (m/w/d) am Frankfurter Flughafen

SECAREER
Frankfurt am Main

Sicherheitsmitarbeiter (m/w/d) am Frankfurter Flughafen Vollzeit |Frankfurt SECAREER ist Ihr spezialisierter Partner für Karriereentwicklung, Personalberatung und Recruiting in der Sicherheitsdi…

Details Anzeigen
Veröffentlicht am 2026-03-05

Assistenz des kaufmännischen Property Managements (m/w/d)

projecta Gebäudemanagement GmbH
Frankfurt am Main

Wir, die projecta Gebäudemanagement GmbH, sind eine private Grundstücksverwaltung mit eigenem Immobilienbestand im Rhein-Main-Gebiet. Hierbei handelt es sich im Wesentlichen um Industrie- und Ge…

Details Anzeigen
Veröffentlicht am 2026-05-29

Artist Accounting (m/w/d) - Live Entertainment

Live Nation
Frankfurt am Main

Gesellschaft Live Nation GmbH Intro Die Live Nation GmbH gehört zum größten internationalen Konzertveranstalter Live Nation Entertainment und veranstaltet Konzerte und Tourneen in Deutschlan…

Details Anzeigen
Veröffentlicht am 2026-05-21

IT-Support Techniker Onsite (m/w/d) - Frankfurt am Main

everience Germany GmbH
Frankfurt am Main

Ihre Aufgaben Technischer Support (1st & 2nd Level) Bearbeitung von Tickets via Telefon, E-Mail oder Serviceportal Detaillierte Dokumentation im Ticketsystem Remote-Support, z. B. über Tea…

Details Anzeigen
Veröffentlicht am 2026-02-27

(Senior) Associate Tax & Audit (m/w/d)

SGP Schneider Geiwitz
Frankfurt am Main

(Senior) Associate Tax & Audit (m/w/d)Ihre Rolle Ganz gleich, ob Sie am Anfang Ihrer Karriere stehen oder bereits über langjährige Berufserfahrung verfügen - bei uns finden Sie Ihre Rolle. Mitwirk…

Details Anzeigen
Veröffentlicht am 2026-05-21

Risikoanalyst (m/w/d) - hybrides Arbeiten (Remote & Präsenz)

Frankfurt am Main

Für unseren renommierten Mandanten, einem Bankinstitut in Frankfurt am Main, suchen wir zum nächstmöglichen Zeitpunkt einen Risikoanalyst (m/w/d). Unser Mandant entwickelt maßgeschneiderte Finanzi…

Details Anzeigen
Veröffentlicht am 2026-05-12

Elektroniker (m/w/d) Reparatur und Instandhaltung Innendienst

Nord-Micro GmbH & Co. KG
Frankfurt am Main

Elektroniker (m/w/d) Reparatur und Instandhaltung Innendienst 22.05.2026 Nord-Micro GmbH & Co. KG Frankfurt am Main Weitere passende Anzeigen: Jobmailer Ihre Merkliste / Mit Klick auf eine…

Details Anzeigen
Veröffentlicht am 2026-05-22