Security Technician

Summary

The Security Systems Technician will install, maintain, and support advanced electronic security access control systems across enterprise environments. They need to have strong hands-on experience with access control platforms such as Lenel, Honeywell, CCURE, and Vanderbilt, along with a solid understanding of integrated security solutions.

This role involves both field and technical support responsibilities, ensuring systems operate efficiently, securely, and in line with client requirements.

Essential Duties and Responsibilities

• Install, configure, and commission enterprise-level access control systems
• Perform routine maintenance, diagnostics, and troubleshooting on security systems
• Support and manage platforms such as Lenel, Honeywell, CCURE, and Vanderbilt
• Conduct system upgrades, patches, and firmware updates
• Diagnose hardware, software, and network-related issues within security systems
• Work with integrated systems including CCTV, intrusion detection, and alarms
• Provide on-site and remote technical support to clients
• Ensure all work complies with industry standards and company procedures
• Maintain accurate documentation of installations, service reports, and system configurations
• Collaborate with project managers, engineers, and other technicians on deployments
• Assist with system design feedback and continuous improvement initiatives
• Train end-users on system operation when required
• Respond to service calls and participate in on-call rotations if necessary
• Ensure high levels of customer satisfaction through professional service deliver

Qualifications

• Strong understanding of enterprise access control systems and architecture
• Hands-on experience with platforms such as Lenel, Honeywell, CCURE, and/or Vanderbilt
• Knowledge of networking fundamentals (IP addressing, VLANs, basic troubleshooting)
• Familiarity with integrated security systems (CCTV, intercoms, alarms, Genetec/AMAG)
• Ability to read and interpret technical drawings and system schematics
• Strong troubleshooting and problem-solving skills
• Good communication and customer-facing skills
• Ability to work independently and as part of a team
• Relevant certifications (Lenel, Honeywell, CCURE, Vanderbilt, or similar) are advantageous but not required

Experience

• Minimum of 3 years’ experience working with enterprise security systems
• Proven track record of installing and supporting access control systems in commercial or enterprise environments
• Experience working in field service or project-based roles preferred

Additional requirements

• Full driving license
• Willingness to travel to client sites as required
• Flexibility to work outside standard hours when necessary