Senior Consulting Project Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

What it's all about -

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

Within VCA exists VCA Implementation Services (VIS), a hands-on execution partner, implementing, operating, and optimizing Visa products in client environments to accelerate activation, portfolio growth, risk control, and data-driven performance.

The Sr. Manager; Client Consulting leads and develops high-performing teams responsible for delivering exceptional client experiences and implementing complex programs. This role is accountable for driving operational excellence, fostering a client-first culture, and empowering staff to deliver outstanding results with each interaction. The Sr. Manager provides strategic direction, manages both short- and long-term goals, and builds strong relationships with stakeholders at all levels, including senior and executive management.

The position requires proficiency in data-driven analysis to identify performance improvements, a proven track record in managing diverse teams, and the ability to question the status quo to generate innovative ideas. The Sr. Manager is expected to maintain a strong knowledge of industry trends, payment processing, and client management, ensuring the highest level of operational excellence and customer commitment.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools to support everyday work.

Key Responsibilities

• Lead and develop high-performing teams responsible for implementing and supporting complex client programs.
• Drive operational excellence and continuous improvement initiatives to enhance client experience and achieve performance targets.
• Build and foster a client-centric culture, empowering staff to deliver exceptional experiences with each interaction.
• Provide strategic direction and manage both short- and long-term goals to achieve high-quality operational results.
• Collaborate and negotiate with stakeholders at all levels, including senior and executive management, to ensure alignment and support for business objectives.
• Analyze data to identify changes needed for performance improvement and operational excellence.
• Maintain strong business relationships with clients and internal stakeholders.
• Champion innovation and process improvement, leveraging new technologies and tools for resource optimization.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

What we'd like from you -

• Consulting and consulting sales experience with a top-tier consulting firm

• Expertise in card portfolio management, product management, or lifecycle management

• Excellent communication, storytelling, and presentation skills.

• Experience managing complex projects within matrixed organizations.

• Experience in the product marketing lifecycle, including customer profile analysis, initiative development, campaign planning, execution, and post-campaign measurement.

• Implementation experience with products or programs within financial services.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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