Head of Cash Solutions (f/m/d)

Team

Cash Solutions sits within the Commercial organization at Raisin Bank and is responsible for scaling the business through partnerships and commercial strategy. Raisin Bank is one of the market leaders in providing cash related banking services in several European countries. We operate with our partners more than 8.000 ATMs over Europe, operate with CIT-company solutions to optimize the cash-cycle for retailers, petrol stations and other cash-heavy businesses as well as cash-based payment solutions for online merchants.

This role is pivotal to grow business with existing partners, deliver service excellence to them and assuring high regulatory and compliance standards related to banking. Selected acquisition of new partners is in focus medium-term.

Your Responsibilities

• Oversee and manage client relationships to assure satisfaction, growth and profitability as well as retention.

• Create and execute plans to maximize revenues from existing partners through up - and cross-selling initiatives.

• Develop and implement product/solutions for existing clients and to attract new clients.

• Continuously analyze market trends and client feedback to develop better solutions.

• Enhance Client management strategies to improve satisfaction level.

• Maintain high standards of client service and interaction and ensure adherence across all client facing activities.

• Ensure effective communication and collaboration across all departments to meet clients needs.

• Oversee and guarantee compliance with regulatory, audit and AML requirements.

• Regularly review and ensure compliance with contracts, SLAs etc. from both the clients and the company's perspective.

• Lead a team, fostering a culture of collaboration and continuous improvement.

Your Profile

• University degree in Business Administration, Finance or related field.

• Proven experience in service industry, preferably banking related.

• Affinity to cash and payments.

• Leadership experience 5 year plus across projects and people with natural aptitude, and passion for growing and developing high-performance teams.

• Proven successes in client management, project delivery and stakeholder management.

• Excellent analytical skills.

• Affinity to strongly IT-related business and focus on scaling up.

• Excellent communication and interpersonal skills to engage and influence across all levels and functions.

• Strong strategic and excellent operational leadership skills.

• Ability to build long-lasting relationships.

Join our mission, join our team - and grow with us!

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up.

Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place! In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

• Employee Development Budget of €2,000 and four full training days per year.

• Access to Babbel for continuous language learning.

• Flexible working hours, home office and 30 vacation days plus Christmas Eve and New Year's Eve off.

• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.

• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.

• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.

• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.

• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

• You are moving from another country or city to join us? We may support your relocation.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.