Technology Support III - (All genders)

Job Description

Join us to make a direct impact on our technology operations and help shape the future of Employee Platforms. You’ll have the opportunity to grow your skills, collaborate with talented peers, and contribute to a culture of innovation and continuous improvement. At JPMorganChase, we value your expertise and commitment to delivering exceptional service. Be part of a team where your ideas and dedication are recognized and rewarded.

As a Technology Support III in Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. You will encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems. Your efforts will lead to a seamless user experience and a strong, collaborative team environment.

Job Responsibilities:

• Comply with service delivery and technology policies, standards, and procedures.
• Meet SLAs across Incident, Problem, Change, and Request Management.
• Perform due diligence on all changes impacting the location, reviewing details for potential impacts.
• Execute and enforce key processes, including Asset Management and Media Management.
• Maintain Technology Rooms and all spaces in a secure, orderly condition.
• Escalate issues promptly to Technology Leads and relevant service owners.
• Partner with peers across locations on troubleshooting and cross-location initiatives.
• Deliver the Vulnerability Management lifecycle, including identification, reporting, and remediation.
• Support Technology Leads in improving productivity, cost effectiveness, and value.
• Provide problem management support for recurring incidents, ensuring root-cause analysis and corrective actions.
• Deliver high-quality end-user support with professionalism and clear communication.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree in a technology-related field or equivalent practical experience.
• Experience across multiple technologies and complex, large-scale, cross-functional project, production, or service delivery and client support.
• Background supporting product areas such as storage, standard voice, voice recording, network, rack & stack, and cabling management.
• Working understanding of AI and cloud technologies.
• Ability to maintain inventories and complete control checks accurately and on time.
• Strong customer focus and commitment to improving employee experience.

Preferred Qualifications, Capabilities, and Skills:

• Experience with one or more general-purpose programming languages and/or automation scripting.
• Experience in financial services or large enterprise environments.
• Exposure to trader voice systems.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.