Technical Support and Warranty Manager - Chinese Speaking

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Automotive GmbH is a leading global electric vehicle manufacturer specializing in innovative, sustainable mobility solutions. As part of the BYD Group, the company focuses on developing cutting-edge electric cars, integrating advanced technology with eco-friendly design to drive the future of transportation. The scope of products spans across all brands of BYD, which fall under the responsibility of BYD Automotive GmbH.

Key Responsibilities:

• Leading the team of technical support and warranty management
• Ensure the technical support and warranty process support to the network. That includes managing technical dealer tickets, sometimes trouble shooting on site, including process training, to ensure best in class customer satisfaction
• Planning and organizing regular dealer visits, meetings, workshops, and other activities with regional partners. Be responsible for the after-sales projects development, execution, and assessment.
• Also manage the local level 2 technical support (Field Engineers).
• Create and hold online training sessions when necessary and support creation of e-learnings and or webinars and tutorial videos
• Work closely together with the quality department and R&D department
• Ensure on-site support during product launches, fairs and other events where product support is required. Also, secure AS support for insurance rating projects is part of the responsibility
• Actively manage all required performance and quality and warranty KPIs
• Manage the entire warranty process from pre approvals to final invoice settlement and audit process

Qualifications:

• Strong automotive technical and warranty management background
• Minimum Bachelor’s degree in a technical/engineering field of study
• 10+ years of experience in a similar role in automotive/ E-mobility within importer, OEM or other related industries.
• Organized with communication skills and an understanding of differences between countries, cultures, regulations. Self-learning, the ability to discover and solve problems.
• Excellent written and verbal communication skills in both German and Chinese are required, with professional English proficiency as a must.
• High-level attention to details, time management and accuracy. Proficient PowerPoint and presentation skills.
• Must hold a valid driver license for EU and candidates must be eligible to work in Europe.

Why Join Us?

• Opportunity to work in a dynamic and innovative industry.
• Competitive salary and benefits. Exposure to global automotive trends and strategies.
• A collaborative team environment that fosters professional growth.