Front Office Manager (m/w/d)

How you will support us

• You will manage an international front desk team at the Hilton & Hilton Garden Inn Frankfurt Airport.
• You will be responsible for the smooth running of all short-, medium-, and long-term tasks in the front office (reception, bell service, executive lounge, business center, and switchboard) at the Hilton Frankfurt Airport & Hilton Garden Inn Frankfurt Airport.
• Your top priority will be the satisfaction of our guests.
• You will monitor our standards, optimize them or introduce new standards as necessary, and train your employees accordingly.
• Maximizing room occupancy and revenue at optimal rates (yield/RevMax) and enforcing early/late check-out fees in accordance with policy should not lose focus.
• Together with your employees, you will design their success plans and encourage them to actively develop themselves further
• You will prepare business reports, including monthly financial statements
• You will ensure and monitor compliance with costs in the department and analyze them in detail
• Strategic planning and goal setting for both hotels is also part of your responsibilities.
• You always act as a role model in leading and motivating your employees.
• You conduct department-specific onboarding, training, performance reviews, and feedback meetings with your employees.
• You take on “Manager on Duty” shifts on weekends.

How you can impress us

• You have excellent leadership skills and have successfully demonstrated these in your last company.
• You have successfully completed training or a degree in the field of hospitality/tourism.
• You have at least 5 years of professional experience in a comparable management position.
• You have already had budget responsibility for a department and are comfortable working with numbers.
• Reliability, organizational skills, and the ability to work in a team are second nature to you.
• Excellent communication skills and the ability to deal professionally with challenging guest situations (tact, diplomacy, de-escalation) are not foreign concepts to you.
• You are skilled at handling guest feedback and solve challenges professionally and independently.
• Your skills are based, among other things, on very good knowledge of PMS, reservation, and backup systems.
• You are linguistically gifted and speak German and English fluently.

What you can expect from us

• Flat hierarchies and direct communication at all levels
• Regular feedback so you always know where you stand
• Fast internal promotion opportunities and national and international career development
• Modern workplace with direct connections to train stations and the airport
• Promotion of teamwork and cohesion among employees
• Subsidies for Sunday/holiday work and special annual payments
• Access to Hilton University with thousands of free learning opportunities
• Regular internal and external training opportunities
• Worldwide accommodation options at Hilton hotels (at employee rates so attractive that we prefer not to mention them here)
• Comprehensive welcome program and introduction to the company
• Travel allowance of €50.00 (tax-free)
• Corporate deals with over 1,500 well-known providers
• Exclusive discounted memberships with our fitness partner FITSEVENELEVEN

• Lunch and dinner for less than one euro

What else is important to us

Every company has its own ideas about its future employees—but as we all know, nobody is perfect. So don't be discouraged if you don't already meet every single requirement listed in the job advertisement. Feel free to apply anyway. What matters most to us is your personality—we can teach you any specific knowledge or skills you may still be lacking.

Be creative in your application or take a more “traditional” approach—either way, we look forward to hearing from you.