Client Service Account Manager - Vice President (all genders)

Job Description

Are you energized by solving problems, building relationships, and improving the client experience? Join JPMorganChase Payments to deliver best-in-class service and help clients succeed through reliable execution, thoughtful partnership, and continuous improvement. This role offers the opportunity to grow your career while working with a collaborative team that values accountability, inclusion, and innovation.

As a Client Service Account Manager at JPMorganChase within the Payments team, you will own service delivery for a portfolio of Treasury Services clients and act as a trusted advisor on service and operating topics. You will partner closely with internal teams to resolve issues, identify opportunities, and strengthen long-term client relationships. You will also support and oversee a local team in Frankfurt, helping to set priorities, develop talent, and foster a positive, high-performing culture.

Job responsibilities

• Develop, maintain, and broaden client partnerships by understanding client needs and proactively delivering solutions
• Serve as a trusted advisor by providing timely, professional communication and clear ownership of outcomes
• Execute client engagement and service plans in partnership with internal stakeholders
• Promote and enable effective use of self-service tools to reduce client inquiries and improve efficiency
• Analyze payment activity to identify service improvements and opportunities to deepen relationships
• Share best practices across the service team to improve consistency and client experience
• Participate in and support Treasury Services initiatives, including service enhancements and process improvements
• Build strong internal partnerships across sales, operations, and product teams to drive client outcomes
• Identify and escalate potential risks related to client activity and support appropriate controls and follow-up
• Set clear team goals, oversee day-to-day execution, and coach team members through feedback and development support

Required qualifications, capabilities and skills

• Excellent verbal and written communication skills in English and German
• Demonstrated ability to work effectively under pressure while maintaining professionalism
• Ability to work independently and collaboratively as part of a team
• Demonstrated cultural sensitivity and awareness in a client-facing environment
• Proven negotiation and stakeholder management skills
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to build and mobilize internal networks and resources to deliver results for clients
• Proficiency in using and managing multiple systems to track, resolve, and document client interactions
• Client service, escalation, and portfolio management experience

Preferred qualifications, capabilities and skills

• Knowledge of Treasury Services products, processes, and risk policies
• Additional language skills beyond English and German
• Experience leading or supervising teammates in a service environment

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.