Engineering Support (m/w/d)

Are you passionate about technology and love solving problems?

Do you thrive in a dynamic, collaborative environment where teamwork and accountability are key? If yes, we want YOU as Engineering Support!

Location: Mainly Frankfurt Airport | Headquarters in Ober-Mörlen, Hesse, Germany

Company: IT am Main GmbH

Position: Full-time (40h/week)

TASKS

About the Role

We are looking for new colleagues to join our Engineering Support. Within our Engineering Operations Unit, you’ll become part of our ACT – Airport Competence Team. Here, you’ll be the face of our company at Frankfurt Airport, supporting our aviation industry customers. Each Friday we'll meet in our office in Ober-Mörlen and work

Your core mission: coordinate and solve issues on-site while delivering both First- and Second-Level Support. A high level of service and quality is essential, as you’ll respond to technical inquiries and provide professional guidance to resolve them.

An excellent Engineering Support Specialist combines solid technical knowledge with strong communication skills in both German and English. Flexibility, pragmatism, attention to detail, and self-responsibility define you. Are you customer-focused, calm under pressure, and energized by a dynamic environment? Do you have the patience to support customers step by step? If yes – you are exactly who we’re looking for!

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Key Responsibilities**

• Be the first point of contact for customers seeking technical support at your desk, via tickets, or by email.
• Perform on-site or remote troubleshooting using diagnostic techniques and relevant questions.
• Respond to basic technical inquiries and guide customers through problem-solving.
• Document issues, events, and solutions in our ticket system.
• Forward customer feedback or suggestions to the relevant internal teams.
• Identify and suggest process improvements.
• Maintain a high level of professionalism and customer service at all times.

REQUIREMENTS

What We’re Looking For

• Technical Knowledge: Strong understanding of hardware, software, and networking. Experience with Atlassian products (especially Jira Service Management) is a plus.
• Communication Skills: Ability to explain technical problems and solutions clearly.
• Calm Under Pressure: Strong nerves and composure in a fast-paced environment.
• Flexibility & Pragmatism: Adaptable, detail-oriented, and responsible.
• Customer Orientation: A service mindset with the patience to handle difficult situations.
• Organizational Skills: Ability to work in a structured, methodical way.
• Team Spirit: A true team player who enjoys collaboration.
• Full-time Commitment: 40 hours/week (Mon–Fri), fully on-site at Frankfurt Airport or our HQ in Ober-Mörlen during the first year (no remote work).
• Windows Proficiency: Confident with Windows and Microsoft Office.

Requirements

• Experience: At least 3 years as a Service/Helpdesk Technician or in a customer support role.
• Certificates: ITIL V4 certification is a plus.
• Education: Secondary school diploma required. IT-related training or a Bachelor’s degree in a relevant field preferred.
• Background: Previous IT or system administration experience is an advantage.
• Reliability: Punctuality and a valid driver’s license (Class B) are mandatory.
• Technical Skills: Proficient with office automation tools, databases, and remote control solutions. Strong knowledge of computer systems, mobile devices, and related tech.
• Languages: Excellent communication skills are essential. Fluent German and English (C1 level or higher) required – our team is very international.
• Extras: Familiarity with phone, office, or POS software is a bonus.

BENEFITS

Why Join Us?

• Competitive Salary: Starting at €45.000/year, depending on skills and experience.
• Career Growth: Opportunities for professional development and leadership.
• Responsibility: Take ownership and maybe build your own team in the future.
• Team Spirit: Small, close-knit international team that values collaboration. #oneteam
• Onboarding & Training: Comprehensive introduction and ongoing learning.
• ✈️ Exciting Locations: Work at Germany’s largest airport or in our modern HQ.
• ☕ Perks: Free coffee and beverages at both locations.
• Events: Regular team events and BBQs.
• Creative Freedom: Room to innovate and shape team culture.
• Your Choice of Gear: Select your preferred tech setup.

About Us

At IT am Main (ITM), we pride ourselves on delivering outstanding IT support and services. As a digital workplace provider, we specialize in product and service development. Founded in 2018 by our CEO Ivo Schoenberner, we are a dynamic, owner-managed company with currently 10 employees.

With his background as a professional athlete, Ivo knows that discipline and teamwork are the foundation of success. A team wins not because of one star player, but because everyone works together toward a common goal.

We live by the values of sports: fairness, teamwork, responsibility, independence, transparency, and honesty. We are problem solvers who love making our customers shine. We overcome challenges and break down technological barriers together. #breakingtechbarriers,together.

How to Apply

Please submit your application in English – our company language. We want to ensure all team members in our Engineering Unit can understand your documents.

Send us your CV, a cover letter, and your salary expectations.

We look forward to hearing from you!