Associate Director - Customer Success Management (Automotive)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Significant experience in client-facing relationship management, customer success, sales, business development, consulting, software as a service, data, analytics, regulatory, financial services, automotive, or adjacent environments
• Industry familiarity with automotive or an adjacent sector is strongly preferred, particularly experience related to supply chain, quality, risk, compliance, data, or client-facing advisory workflows
• Proven ability to operate as a trusted consultant and strategic advisor, while remaining hands-on and comfortable engaging deeply with data, tools, Excel analysis, and client workflows
• Demonstrated track record of managing complex, high-value strategic customer relationships with senior stakeholders across large, multi-entity organizations
• Strong problem-solving and investigative mindset, with the ability to ask effective curiosity questions, understand client alternatives and processes, and identify unarticulated needs
• Commercial awareness and appetite for relationship building, including confidence asking for introductions to new contacts, leveraging existing relationships, identifying opportunity signals, and sharing relevant customer insight to support partnership and growth discussions led by Sales
• Strong analytical skills, including a high level of comfort working with Excel and customer usage or engagement data to uncover insights and support strategic decision-making
• Demonstrated proficiency in artificial intelligence concepts, with hands-on experience using AI tools to streamline workflows and enhance operational efficiency. Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.
• Fluent German and English is required, with French or Swedish also beneficial given the customer portfolio
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Bachelor’s degree preferred, preferably in business, economics, finance, marketing, or a related field

Responsibilities

Manage strategic automotive customer relationships to drive value realization, retention, adoption, and expansion opportunities.

• Own and strategically manage a concentrated portfolio of primarily strategic automotive customers, with accountability for customer satisfaction, retention support, long-term value realization, relationship health, and identification of insights that may inform growth opportunities
• Operate as the first point of contact for the customer post-sales, serving as a trusted escalation point and strategic advisor for client stakeholders across global account structures
• Partner closely with Sales, Business Development, Product, Delivery and other internal teams to define and own account strategies, success plans, and engagement models aligned to customer goals, value realization, and market opportunities
• Develop a deep understanding of automotive client workflows, including supply chain, quality, risk, compliance, artificial intelligence, and data-driven decisioning use cases, to provide relevant and high-impact guidance on solutions
• Proactively assess customer health, adoption, and engagement, identifying risks early and driving structured action plans to address challenges and support successful outcomes
• Use a strong investigator mindset to deep dive into client workflows, uncover unarticulated pain points, and translate insights into actionable success plans, account team strategy, and Sales-led commercial conversations
• Create and lead strategic business reviews and structured engagement forums, aligning on use cases, outcomes, measures of success, and areas where solutions can support clients facing supply chain disruption, quality issues, and geopolitical pressure
• Drive enablement and education for client users and stakeholder groups by identifying knowledge gaps and coordinating targeted training, workshops, or product updates as needed
• Maintain high-quality account documentation, activity tracking, and insight sharing through consistent reporting and collaboration tools
• Travel at least 25%, primarily within Europe, to support meaningful in-person engagement with strategic customers, including visits to key customer locations where commercially relevant

About the Team

Our Customer Engagement team is responsible for driving purposeful, value-based interactions with clients, helping them recognize value and confidence in our solutions while supporting retention, satisfaction, and long-term partnership. By joining our team, you will be part of high-impact work with corporate, government, professional services, automotive and industrial clients, acting as a bridge between product teams and customers to deliver solutions that address complex customer challenges. The team brings together motivated, curious, and collaborative people who use customer insight, data, and emerging technologies, including responsible artificial intelligence adoption, to strengthen customer connection and loyalty.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.