Technical Support Manager-Automotive Industry in Frankfurt am Main

Company Overview:
Our client is a globally renowned Chinese automotive manufacturer committed to customer-centric values and persistent independent innovation, dedicated to delivering premium-quality vehicles and services to consumers worldwide. With operations spanning across 100+ countries and regions, the company holds significant international influence. Boasting a robust global presence, the group has led China's passenger vehicle exports for 22 consecutive years, showcasing its leadership and enduring competitiveness in global markets.

Job Responsibilities:

• Provide full lifecycle technical support to dealership networks in the German market, covering vehicle fault diagnosis, repair strategy development, and complex issue resolution, ensuring rapid response and achieving first-time repair rate goals.
• Coordinate collaboration between headquarters' technical resources and local teams to drive closed-loop solutions for intricate quality issues, particularly in core areas of conventional fuel vehicles such as powertrains, chassis, and electronic control systems.
• Monitor updates to EU and German automotive regulations (e.g., emissions, safety standards) to ensure technical compliance, especially regarding synthetic fuel applications.
• Design and implement dealer technical training programs, including on-site guidance and online courses, to elevate maintenance team competency.
• Work closely with sales and marketing teams to gather market feedback for R&D, facilitating continuous product improvement.
• Address major customer complaints and crisis incidents by providing expert technical explanations and solutions to safeguard brand reputation.

Qualifications:

• Bachelor's degree or higher in Automotive Engineering, Mechatronics, or a related field, with 3+ years of technical support experience in the automotive sector.
• Proficiency in mainstream diagnostic tools and data analysis software, with CAN bus signal interpretation and fault localization expertise.
• Familiarity with German automotive standards (e.g., DIN norms) and EU emission directives, along with knowledge of synthetic fuel technology applications and compliance.
• Native-level German and fluent English for drafting technical documentation and cross-functional collaboration.
• Cross-cultural communication sensitivity with the ability to efficiently coordinate between Chinese and German teams.

Interested?

If you are interested in this position, please send your CV to headhunter Ms. Lan Kontakt (über Bewerben-Kontaktformular) . We look forward to speaking with you further and you will learn more about the position.