ICT Service Desk & Workplace Engineer

YOUR MISSION

• Provide 1st and 2nd line support for incidents, service requests and user enquiries

• Support Microsoft Windows 11 and Microsoft 365 environments

• Deploy, configure and maintain desktops, laptops, mobile devices and peripherals

• Perform hardware troubleshooting, diagnostics and basic repairs

• Manage user accounts and access rights in Active Directory and Microsoft Entra ID

• Support device provisioning using Microsoft Intune and Windows Autopilot

• Manage hardware inventory, asset lifecycle activities and equipment replacement

• Support meeting room technologies, printing services and end-user workplace equipment

• Handle and resolve tickets using IT Service Management processes

• Maintain and contribute to knowledge base documentation

• Support remote users through Microsoft Teams, VPN and collaboration tools

• Collaborate with technical teams to ensure timely resolution of issues while delivering excellent customer service in an international environment

YOUR EXPERIENCE & TALENTS

• Strong experience in ICT Service Desk, Desktop Support, End User Computing or Digital Workplace environments

• Solid knowledge of Microsoft Windows 11 and Microsoft 365 enterprise environments

• Proven ability to deploy, configure and manage endpoint devices throughout their lifecycle

• Good understanding of Active Directory and Microsoft Entra ID user administration

• Hands-on experience supporting laptops, desktops, mobile devices and workplace technologies

• Familiarity with IT Service Management tools, preferably Jira Service Management

• Knowledge of Microsoft Intune and Windows Autopilot

• Strong troubleshooting, analytical and communication skills

• Customer-oriented mindset with the ability to work independently and within an international team

• Fluent English, both written and spoken

The following would be considered an asset:

• ITIL Foundation certification

• Microsoft certifications

• Dell Certified Technician

• CompTIA A+

• Experience with Mobile Device Management (MDM)

• SAP inventory management experience

• Knowledge of structured cabling and networking hardware

• Experience in Space organisations or other highly regulated environments

BENEFITS OFFERED BY CROWDCONSULTANTS

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness

• Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best

• Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you

• Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income

• Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional

PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact Alejandra or Daniela at: +49 30 233 291 747 / 759
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000