Freelance Onsite IT Support Technician ( m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

Main responsibilities

• Monitor and manage tickets in the ITSM tool (ServiceNow), plan and execute onsite interventions
• Replace IT devices and peripherals (laptops, desktops, smartphones, printers, etc.)
• Set up and configure equipment (laptops, desktops, smartphones, printers)
• Manage meeting rooms and conference room systems, including Microsoft Teams equipment
• Manage local IT stock and alert the ITS Site Leader when thresholds are reached
• Update ServiceNow CMDB as required
• Support IT aspects of special events (seminars, trainings, communication events, etc.)
• Replace outdated equipment according to lifecycle management policies
• Follow mandatory internal trainings (Site Security, GxP, Cybersecurity, etc.)
• Forward tickets to appropriate assignment groups
• Create AD accounts and manage users, distribution lists, and AD groups
• Perform local software installations and manual patching
• Ensure patch management for standard PCs in coordination with Cybersecurity teams
• Pilot patch management for non-standard and industrial PCs
• Level 1 coordination for printers (MFP and Zebra)

Additional Information

Location: Frankfurt, Germany
Working hours: Monday to Friday, 8:00 AM – 5:00 PM, Full time
Languages required: Fluent German & English

All our positions are open to people with disabilities