Senior Training and Quality Associate - KYC

Solaris is Europe’s leading embedded finance platform, pioneering Banking-as-a-Service to bridge the gap between financial technology and licensed banking. Founded in 2016 and headquartered in Berlin, Solaris enables fintechs, digital ecosystems, and multinationals to embed accounts, cards, lending, and payments directly into their own products, creating seamless financial experiences for their users. As a fully licensed German bank, Solaris combines the highest standards of IT security and regulatory resilience with a modular, highly scalable infrastructure.

Today, Solaris is driving the next evolution of financial services by transitioning into an AI-native banking platform, ensuring European businesses can deploy secure, adaptable financial products at scale.

Why join Solaris?

• We are fundamentally redesigning banking processes around AI orchestration, standardized modular building blocks, and embedded regulatory compliance.
• We combine tech and banking in dedicated hubs - driving the technology infrastructure out of Berlin and banking operations out of Frankfurt.
• Through our internal mobility, growth opportunities, and the Solaris Academy, we offer continuous learning tracks, AI ambassador mentorship, and upskilling to keep your skills ahead of the curve.
• ⚖️ We foster a workplace rooted in integrity, proactive risk management, and equality actively driving initiatives like DEI initiatives.

Your Role

• Perform quality checks as part of the Quality Assurance.
• Deliver an excellent and fun New Hires Training experience within Solaris Operations.
• Support in the maintenance of training content.
• Analyse the results of Quality Assurance and deliver necessary actions to improve results.
• Create and continuously improve training content.
• Deliver any additional training whenever required.
• Support in the improvement of Ops processes.
• Support in the improvement of the workflow of the T&Q tools.
• Take initiative for the improvement of T&Q processes.
• Support the T&Q Manager in stakeholder management.
• Mentor and train new hire within T&Q.
• Report on the results of Quality Assurance to higher levels including regulatory aspects to Compliance.
• Shaping of T&Q processes with stakeholder departments including Compliance.
• Support on audit findings when applicable.
• Mentor and train outside of KYC analysts and T&Q.
• Manage stakeholders independently; lead conversations and report outcomes to the T&Q Manager.
• Act as a deputy to the T&Q Manager in case of absence, as well as ensuring all deliverables are successfully completed.

We'd love to see

Depending on your level of experience, your responsibilities and scope of role will range. We don’t care much about fancy titles, but rather about real personal and professional development, as laid out in our learning framework. Let’s figure together out how you can contribute to our team.

• Bachelor's or Master's degree in Business Administration, Finance, Operations Management, or related field
• 4+ years of experience within the banking or financial services industry, with particular focus on Quality Assurance processes and best practices particularly in KYC or any AML functions
• Strong knowledge of in Banking Operations, KYC Operations and/or Customer Support.
• Understanding of training methods and training content creation.
• Excellent written and oral communication skills.
• Fluent English language skills, German is a strong plus.
• Analytical skills, time management and organization skills.
• Empathy and ability to show ownership.
• Comfortable working with AI tools, thinking critically about AI outputs, and contributing to a culture of responsible AI use. We expect you to demonstrate comfort with AI-assisted workflows and a willingness to continuously develop their AI capabilities as the technology evolves.

Benefits

• Home office budget.
• Learning & development budget of €1000 per year and a transparent growth framework to support your career goals.
• Competitive salary and a variable remuneration program.
• Monthly meal allowance.
• Deutschland ticket subsidy.
• 28 vacation days, increasing by 2 days after 2 years and 3 days after 3 years with Solaris.
• Opportunity to work abroad for up to 12 weeks per year.

While job ads usually paint an ideal picture of a candidate, studies show that most applicants meet an average of 60% of the criteria. Unfortunately, many promising candidates tend to apply only if they meet all the criteria. So if you think you have what it takes, but don't necessarily meet every single item in the job description, please contact us anyway. We'd love to talk with you and find out if you might be a good fit for us.

At Solaris, we are committed to nurturing an inclusive environment, where all Solarians feel valued, respected and supported. We are dedicated to building a diverse workforce that reflects the diversity of our communities. We are committed to equal employment opportunity regardless of color, ethnicity, religion, sex, origin, disability, marital status, citizenship, or gender identity. We are proud to be an equal opportunity workplace. If you have a disability or special need that requires accommodation, please let us know.

If your application is successful, you will be required to complete pre-employment background checks through our screening provider Zinc. These include, but not limited to identity verification, educational records, references, a criminal record check, etc. The processing is based on Art. 6(1)(c) GDPR. Please see below Privacy Information for Job Applicants for details, including recipients, retention, and your rights.

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The annual gross salary range for this position is:

€46.000—€55.000 EUR