ServiceNow Business Process Consultant (ITSM & CMDB)

ServiceNow Business Process Consultant (ITSM & CMDB)
Location: Remote (with monthly travel to Frankfurt, Germany)
Contract Type: Freelance / Contract
Duration: Initially until EOY, likely to extend
Hours: 3 days per week
Start Date: August

Our client, a Global Pharmaceutical company, is hiring a ServiceNow Business Process Consultant to join their Frankfurt team on a short-term contract. The successful candidate will help align IT processes with business objectives, enhance operational efficiency, and support the implementation of scalable, compliant ServiceNow solutions.

Responsibilities

• Lead monthly on-site workshops in Frankfurt to drive process discovery and design.

• Analyse and improve existing ITSM and CMDB processes for greater efficiency and effectiveness.

• Develop and document target-state processes in line with ServiceNow best practices.

• Work closely with technical teams to ensure seamless implementation within the ServiceNow platform.

• Maintain high standards of data quality, governance and integrity across ITSM and CMDB modules.

• Collaborate with business and IT stakeholders to deliver compliant, value-driven solutions.

• Contribute to ongoing improvement initiatives and support long-term roadmap development.

Skillset

• Fluent in English. German language skills are a big plus.

• Demonstrated experience as a Business Process Consultant in ITSM and CMDB environments.

• In-depth understanding of ServiceNow ITSM and CMDB functionalities and best practices.

• Background in regulated industries, with a preference for pharmaceutical or life sciences sectors.

• Solid grasp of ITIL frameworks and process design methodologies.

• Relevant ServiceNow certifications (e.g. ITSM, CMDB, Business Process Consultant) are a plus.

• Experience with ServiceNow Discovery and system integrations.

• Understanding of GxP compliance requirements and validation processes is a bonus.

• Strong stakeholder engagement and communication skills.

• Willing and able to travel to Frankfurt once per month.

Interested? Apply below or contact [email protected] for more info.

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