Senior Client Service Manager

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here .

eToro is seeking an experienced Client Service Manager with a strong background in the financial industry to join our dynamic German team in Frankfurt. If you are passionate about finance and delivering an exceptional client experience, we want to hear from you.

What will you be doing?

• Serve as the primary, dedicated point of contact for our clients, delivering an exceptional service that embodies eToro's culture and values.
• Proactively engage with clients via telephone and email to discuss financial markets, articulate investment strategies, and demonstrate the full potential of the eToro platform.
• Act as a brand ambassador, championing the company's vision and mission by providing expert insights into our products and services.
• Manage the full client experience, including education to long-term retention, while expertly handling complex inquiries and resolving high-priority issues.

REQUIREMENTS

• Exceptional Communicator: A genuine "people person" with the ability to convey complex financial concepts in a clear, simple, and engaging manner.
• Language Proficiency: Business fluency in both German and English is essential.
• Market Passion: A deep and genuine interest in financial markets, including stocks, cryptocurrencies, ETFs, Smart portfolios and CFDs, coupled with a passion for investing and trading.
• Educational Background: A Bachelor's degree in Finance, Economics, or a related field is highly desirable.
• Proven Experience: Demonstrated success in a client-facing role such as Account Management, Retention, and Customer Service within the financial services industry.
• Organizational Excellence: Highly organized and adept at managing multiple priorities within a fast-paced, dynamic environment.
• Proactive & Driven: A proactive, self-motivated, and target-oriented individual with a strong desire to succeed and contribute to team goals.
• Collaborative Spirit: A true team player with excellent interpersonal skills and a collaborative approach.
• Adaptable Learner: A quick learner with the ability to master new products and adapt to evolving market trends.
• AI Proficiency: Ability to utilize AI tools to automate routine tasks, improve client communication, and support account growth.

Our Benefits Include:

• The opportunity to be part of a young, dynamic, and rapidly growing team.
• A flexible hybrid work model with 2 days of remote work per week (following the initial training period), with all necessary equipment provided.
• A monthly meal and food shopping allowance
• A subsidy for the Deutschlandticket (train ticket)
• A modern, high-spec office in the heart of Frankfurt, fully stocked with complimentary drinks and snacks.
• Stable and predictable working hours (Monday - Friday) with 2 days from home office
• Regular team-building events and social activities.