Global CHB Project Manager (Customs House Brokerage Transformation)

About the Company
Yusen Logistics is the insight-driven, customer-centric logistics partner to global business. We deliver this through an extended range of services from International Freight Forwarding and Contract Logistics to Supply Chain Solutions and Industry insights covering the full supply chain. We invest in a deep understanding of our customers' business, their customers, the challenges they face and the goals they want to achieve. Yusen Logistics has a global network linking Japan, the Americas, Europe, East Asia and South Asia & Oceania, and operates more than 650 distribution centers/offices in 46 countries and over 25.000 employees. Designing and implementing award winning solutions to complex supply chain requirements, Yusen Logistics' skilled teams, state-of-the-art equipment and sophisticated technology deliver cost effective results with added value.


About the Role
• Lead the global transformation of our Customs House Brokerage (CHB) business from a transactional support function into a standardized, digitally enabled, performance-driven global product.
• Drive strategic multi-year initiatives across P&L harmonization, capability mapping, digital enablement, consulting services development, and global network governance.
• Partner with GHQ leadership and OpCos worldwide to establish CHB as a scalable, profitable, and consulting-driven business platform.


RESPONSIBILITY AREA AND KEY ACTIVITES


Global Program Leadership
• Lead execution of the CHB 2026-2030 Mid-Term Strategy across global OpCos.
• Align regional and local leadership on strategic priorities and performance expectations.
• Deliver structured transformation milestones including P&L harmonization, capability mapping, digital deployment, and consulting model rollout.
• Establish governance forums and reporting cadence at GHQ level.


P&L Standardization & Performance Visibility
• Design and implement a unified global CHB P&L framework.
• Define KPIs and reporting standards ensuring transparency across markets.
• Drive performance reviews and profitability optimization at GHQ level.


Digital Capability Development
• Lead digital roadmap planning (EDI integration, automation, AI-based classification, dashboards).
• Oversee global pilots and scaling of digital customs solutions.
• Partner with IT and external providers to ensure scalable, secure, and future-ready systems.


Consulting Capability & Service Development
• Develop structured CHB advisory and consulting offerings (compliance advisory, tariff engineering, special procedures, trade optimization).
• Implement pricing frameworks, global rate cards, and monetization models.
• Integrate best practices into a standardized global consulting proposition.


Global Network Formation
• Establish a global CHB community enabling collaboration, referral flows, and cross-border account development.
• Harmonize operating models and governance standards across regions.
• Promote knowledge sharing and capability maturity growth.


Change Management & Stakeholder Engagement
• Influence senior stakeholders across diverse cultural and regulatory environments.
• Drive mindset shifts from local brokerage operations to global business product management.
• Act as transformation ambassador across markets.


QUALIFICATONS
REQUIRED LEVEL OF EDUCATION
• Bachelor's degree required; MBA or equivalent postgraduate qualification preferred.
• Professional certifications such as CCS, CILT, ICPA, Licensed Customs Broker, or equivalent strongly valued.


RELEVANT EXPERIENCE
• 10+ years of experience in Customs Brokerage, Global Trade Compliance, or Trade Advisory.
• Experience leading multi-country transformation programs or global product standardization initiatives.
• Proven exposure to centralized P&L structures and performance-driven operating models.
• Demonstrated experience with digital trade technologies (EDI, automation, AI classification engines, customs management systems).


REQUIRED SKILLS Technical & Business Skills
• Deep knowledge of customs regulations, HS classification, AEO programs, valuation, origin management, and special procedures.
• Strong commercial acumen with understanding of service profitability and cost allocation models.
• Digital fluency across BI tools, SaaS systems, and automation technologies.
• Ability to structure scalable consulting propositions.


Leadership & Interpersonal Skills
• Executive-level stakeholder management across regions and cultures.
• Strong change leadership and transformation execution skills.
• Strategic mindset with strong program management discipline.
• High resilience, ownership, and influence without direct authority.


What we offer.
A unique opportunity to engage, drive and develop yourself in a global company. This role comes with a great deal of freedom, responsibilities and challenges. Naturally we offer a competitive salary and benefits.


Diversity Statement.
At Yusen we are committed to fostering a working environment that embraces diversity, equity and inclusion (DE&I) for all our employees and stakeholders. We are an equal opportunity employer that recognizes the value of a diverse workforce. Benefiting from creative solution derived as a result of embracing differences. All qualified individuals will receive consideration for employment.