Advisory Solution Consultant - Retail

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Solution Consulting team, you will provide technical sales partnerships to customers within the Retail industry with product and solution guidance, with a specialized focus on AI-enabled transformation. Aligned with a variety of Enterprise-level Accounts, the AI-focused Advisory Solution Consultant will participate in the growth of the customer by utilizing world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform and its AI capabilities.

What you get to do in this role:

The Advisory Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology-based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Serve as a hands-on technical and AI specialist supporting Enterprise Retail accounts through complex sales cycles, driving AI opportunities to Technical Win
• Conduct AI-specific discovery sessions to uncover automation opportunities, assess data readiness, and identify high-impact use cases aligned with Retail-specific challenges including store operations, supply chain, customer service, and digital transformation
• Engage regularly with C-Suite Executives and senior stakeholders, fluently translating between deep technical AI concepts and executive business language to align technology decisions with measurable business outcomes
• Lead technical workshops or workstreams, building and demonstrating use cases tailored to customer environments
• Partner with Sales on account planning, opportunity strategy, execution excellence, and compelling AI business case development
• Take ownership of POV/POC engagements, RFIs/RFPs, and executive briefings with emphasis on AI capabilities
• Build new AI use cases and demo scenarios that showcase industry-relevant applications and stay ahead of market trends
• Actively experiment with ServiceNow AI capabilities, troubleshoot implementations, and share learnings with the regional SC community
• Represent ServiceNow as a subject-matter expert at executive briefings, customer workshops, and regional marketing events
• In conjunction with Sales Personnel and Customer Success, conduct transition briefings—communicate commitments, set expectations in preparation for deployment

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• ServiceNow platform knowledge with hands-on experience implementing workflows across the ServiceNow platform
• Curiosity to experiment with ServiceNow AI capabilities and build showcases to WOW our customers
• Retail industry process expertise or deep curiosity to dive into the industry
• Understanding of the broader GenAI ecosystem (OpenAI, Google, Anthropic, AWS Bedrock, Azure OpenAI)
• Willingness to stay current with GenAI market developments and integrate relevant trends into customer conversations and solution positioning
• Excellent communication and presentation skills
• Willingness to travel within Germany and occasionally internationally
• Fluency in German and English

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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