Salesforce Business Analyst (f/m/d)

Frankfurt am Main

Your career at Deutsche Börse Group

This position is offered as a temporary contract for a duration of 1 year.

Your area of work:

Corporate IT of Deutsche Börse Group is in charge of end user workplace experience, voice & communication, application development and operations for all group processes such as Financial Core, Customer Care, Control & Corporate Processes. We also develop and operate our Enterprise Analytics and Digital Boardroom which are the core of sharing and measuring our Group's success.

Our mission is simple – Make IT Run! We are passionate about running our existing IT landscape and exploring every day what makes Deutsche Börse Group, and thus all our colleagues, run better – simplifying and automating processes, using modern technologies and devices, and making collaboration easier and more effective. We are driven by user experience, performance, stable operations, and a high degree of Information Security and Compliance.

You will join our Salesforce transformation program on a temporary basis, acting as the primary interface between business and IT teams. Embedded within a cross-functional delivery environment, you will ensure business requirements are clearly captured, prioritized, and successfully delivered through Agile sprints. Your work directly contributes to the scalability, data quality, and AI enablement of our CRM landscape.

Your responsibilities:

• Gather, analyze, and document business requirements; convert them into well-defined user stories and acceptance criteria
• Facilitate workshops and align stakeholders on priorities, scope, timelines, and delivery commitments, acting as the trusted liaison between business and technical teams
• Serve as the functional expert for Salesforce-related initiatives, guiding developers and solution architects in translating business needs into practical, scalable solutions
• Coordinate backlog grooming, sprint planning, and delivery tracking; identify and resolve blockers, risks, and dependencies to ensure sprint commitments are met
• Work with integration teams to define and validate data requirements, with an understanding of APIs and common integration patterns (including tools such as Postman)
• Support the identification and definition of business-focused AI use cases, translating AI and data requirements into functional specifications
• Collaborate with business and technical teams to evaluate AI-driven opportunities and assess business value, with a solid foundation in data quality, governance, and analytics

Your profile:

• 5+ years of experience in Business Analysis, Salesforce Functional Consulting, Product Ownership, or a comparable role
• Proven experience working in Agile/Scrum environments, with strong delivery coordination skills
• Strong Salesforce functional knowledge with the ability to support testing, validation, and user adoption activities
• Excellent communication and facilitation skills, with a track record of effective stakeholder management across business and IT
• Solid understanding of CRM data structures, APIs, and system integrations
• Exposure to Data, Analytics, AI, and Digital Transformation initiatives

Nice to have:

• Familiarity with Large Language Models (LLMs), AI Agents, Prompt Engineering, or Generative AI concepts
• Experience with API testing tools such as Postman
• Background in financial services or regulated industry environments
• Salesforce certification (e.g. Administrator, Business Analyst, or equivalent)

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.