Customer Service & Planning Specialist Global Accounts (m/f/d)

At DQS, you apply your skills where they truly make a difference. As part of our forward-looking team, you support companies in building trust, enhancing performance, and advancing safety, sustainability, and compliance across industries. Through value-adding audits and globally recognized certifications, we help turn standards into progress and compliance into opportunities.

• Coordinate and oversee audit planning, including alignment with all relevant stakeholders

• Support the Account Management team in developing and strengthening customer relationships

• Handle customer inquiries via phone and email

• Prepare and issue quotations

• Prepare certification documents

• Conduct customer satisfaction surveys

• Process customer complaints and contract cancellations

• Maintain and update data across various systems

• Completed commercial vocational training, e.g. as a Freight Forwarding and Logistics Services Clerk, Industrial Clerk, or a career changer with relevant experience

• Confident and professional demeanor with strong communication skills in both digital and face-to-face interactions across various organizational levels

• A proactive, structured, and solution-oriented way of working, combined with a strong customer service mindset

• Proficiency in Microsoft Office applications

• Excellent German and very good English language skills

Additionally, is it possible to integrate a Benefits section into the template? We would like to include the following:

Unleash your full potential with us. You can expect an attractive compensation package with comprehensive benefits.*

• A diverse and open-minded team
• Flexible working at a modern workplace
• The option to work remotely on a part-time basis
• Career development opportunities - nationally and internationally
• Engaging training and development programs
• Structured and supportive onboarding
• Transparent communication and regular feedback
• An international environment with exciting projects

Sounds interesting? It is. Let's talk. We look forward to receiving applications.