Inside Sales DACH

JOB DESCRIPTION: Inside Sales Rep.

Location: GERMANY – Home Based

Reports to: Inside Sales Manager GERMANY

Salary: Based on profile

Position Sumary:

This hybrid role combines customer service and inside sales responsibilities to

support and grow the customer base in the DACH region. You will manage existing

accounts, re-engage past customers, process orders, and promote digital sales

initiatives. Collaboration with logistics, credit, and sales teams is essential to ensure

excellent customer experience and business growth.

Key Responsibilities:

• Process customer requests, quotes, and orders accurately and in a timely

manner.

• Check orders against customer agreements and purchase orders.

• Respond to product inquiries, complaints, and issues with urgency and

professionalism.

• Maintain proactive contact with current and former customers to build and

rekindle relationships via

• phone, video calls, and occasional in-person visits.

• Negotiate pricing and conditions; align customer needs with internal

resources.

• Monitor order status, credit limits, shipments, and returns in coordination

with logistics and credit

• departments.

• Maintain accurate and updated records in Salesforce.com and ERP systems

(SAP).

• Forecast sales and manage account portfolios effectively.Identify upselling

and cross-selling opportunities to maximize growth.

• Collaborate with internal teams and external stakeholders for seamless

service delivery.

• Perform other duties as assigned

Primary Requirements:

• Related Bachelor degree is preferable.

• Fluent English & German skills.

• Minimum of 2 years of inside or external sales, customer service experience

and plastics industry knowledge/familiarity is beneficial.

• Proven, relevant qualifications in the following areas: self-motivator,

enthusiastic, time management skills and responsive and proficient Account

Management & Development skills.

• Excellent organizational, communication, and teamwork skills along with the

ability to work independently.

• Proficient computer skills in Excel, Word, and PowerPoint are required.

• Experience with SAP and/or Salesforce.com is a plus.

For more information, please send an email to [email protected] or

[email protected] contact directly +34.623.211.440