Technical Service Engineer for LED Displays - European Region (full-time, m/f/d)

ARE YOU LOOKING FOR AN EXCITING CHALLENGE?

Do you want to grow with a dynamic, fast-growing, and multicultural company that is shaping the future of visual communication and LED display solutions? If so, Absen GmbH is the perfect platform for you!

Since its establishment in 2013, Absen GmbH has served as a strong and strategic European platform, bridging our headquarters in China with the European market, and playing a vital role in driving and sustaining our business operations across the region. It serves as the European headquarters of Shenzhen Absen Optoelectronics Co., Ltd., which was founded in China in 2001. Over the past 24 years, we have established ourselves as a global leader in LED display technology, with our products sold in more than 120 countries and regions worldwide. Guided by our core values of Integrity, Gratitude, and Responsibility, we are dedicated to innovation and delivering outstanding customer service.

In order to strengthen our Europe team, we are looking for a…

Technical Service Engineer for LED Displays - European Region (full-time, m/f/d)

…in our European Headquarters in Mörfelden-Walldorf (near Frankfurt), Germany .

YOUR CHALLENGES:

• Provide remote and on-site customer support by analysing technical issues and delivering effective solutions
• Guide customers in on-site and remote product installation and maintenance
• Identify customer needs, promote technical service solutions, deliver value-added services, and ensure the successful execution of service projects in accordance with contractual agreements
• Perform visual inspections of LED panels and modules
• Review repair reports and submit them to customers
• Perform repair-related processes using the CSM system
• Manage maintenance tools, materials, and testing equipment
• Assist with packing repaired products

YOUR PROFILE:

• Bachelor’s degree in Electrical Engineering, Electronics, Telecommunications, or a related field (preferred)
• Good knowledge of LED displays and experience in the AV industry (preferred)
• Excellent communication and problem-solving skills
• Customer-oriented, self-motivated, and proactive
• Detail-oriented with a highly organized work style
• Fluency in Chinese and English (both written and spoken) is mandatory; knowledge of German is a plus
• Willingness to travel (e.g., for on-site customer service and product exhibitions)

YOUR BENEFITS:

• A respectful and multicultural work environment with a supportive and motivated team
• An open company culture with flat hierarchies and short decision-making paths
• Professional development opportunities and long-term career prospects
• Competitive compensation package, aligned with the responsibilities of the role, the industry, and the successful candidate’s experience
• 30 days of annual paid vacation
• Additional benefits such as birthday gifts and company events
• Free parking and complimentary beverages at the office

Do you want to become a member of Absen Family?

We are pleased to receive your application and get to know you. To apply for this position, send your complete application to [email protected]