Banquet Manager (m/f/d)

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become : Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

Two brands, one workplace full of event energy: At the Sheraton & Marriott Frankfurt Airport Hotel, we bring hundreds of events to life each year – from exclusive business meetings to large-scale international functions. If you love events, enjoy fast-paced environments, and want to lead a high-performing team, then step into the role of Banquet Manager (m/f/d).

Your key responsibilities include:

• Own end-to-end banquet & event operations across all function spaces - including set-up/strike per standards, flawless BEO execution, and hands-on presence during service
• Guest satisfaction & host leadership: Primary on-site contact for planners; proactively collect feedback, resolve complaints with thorough follow-up; drive continuous service improvement
• Financials & planning: Build shift plans based on forecast and standards; control all banquet costs (beverage, labor, equipment, externals), ensure asset protection and reporting
• Quality, hygiene & safety: Ensure cleanliness, HACCP/HS compliance, and adherence to legal requirements ; maintain equipment and inventories
• Lead & develop the team: Manage both the Banquet department and our Banquet Reception (Meeting Concierge team) - approx. 18 team members in total; set goals, run briefings & monthly meetings; onboard, train, coach, and manage performance
• Cross-functional coordination: Work closely with Culinary, Stewarding, Technik, Housekeeping, Front Office , and 3rd-party event partners ; participate in pre-/post-cons
• Administrative excellence: Maintain daily reports and KPIs; conduct development interviews; standardize workflows and implement continuous process improvements

Be able.

• Completed vocational training/degree in hospitality/events and several years’ experience ideally with leadership responsibility in banquet or event management.
• In-depth OPERA knowledge (crucial) ; proficient with MS Office and relevant event/POS systems
• Proven experience delivering large-scale events (800+ pax)
• Strong leadership, decision-making, and problem-solving skills - even under pressure
• Solid knowledge of banquet & service standards, room/table setups, food & wine pairings, and upselling
• Excellent communication skills in German and English ; polished, professional demeanour
• Highly organized, detail-oriented, resilient, and flexible (evenings, weekends, holidays); comfortable with extended standing/walking and light lifting

Be connected.

We look forward to getting to know you!
Once we receive your application, we’ll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

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When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.