Senior Product Manager — Intelligent Service Management
Your mission
Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.
What you'll do
- Own the intelligence & analytics roadmap end-to-end
- Define success metrics and build ROI narratives for IT leaders and decision-makers
- Drive validation through prototyping and rapid experimentation
- Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
- Collaborate with engineering, data, product marketing, UX, and go-to-market teams
- Engage directly with enterprise customers and partners to shape direction
Your profile
- Experience in ITSM/ESM or service management software
- Strong analytical mindset with background in analytics, BI, or data-driven products
- Practical AI/ML exposure and a prototyping-first approach
- Customer-facing product management experience in enterprise SaaS
- Ability to communicate across C-level, sales, and engineering stakeholders
- Familiarity with service management platforms and self-service design
Why us?
This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers’ everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life.
Our Benefits
We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.
Your contact person
Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.
About us
Our ambition is to be the European choice in service management!
By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe. Our high performers culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life. We are committed to building an inclusive and diverse workplace, and we welcome applications from all individuals, regardless of gender, age, disability, ethnic or social origin, religion or belief, sexual orientation, or identity.Empfohlene Jobs
Teamassistenz (m/w/d) für unsere Ambulante Förderung
Wir sind eine Frankfurter Stiftung des öffentlichen Rechts, die im Jahr 1679 gegründet wurde. Als Einrichtung der ambulanten, teilstationären und stationären Jugendhilfe ist es unser Ziel, die per…
Strategieberater Pharma (all gender)
Unternehmensbeschreibung Wir sind die Gestalter von heute für die Welt von morgen. Als einer der weltweit führenden Entwicklungsdienstleister setzen wir uns bei ALTEN dafür ein, die Zukunft un…
Director of LIMS Strategy - Europe
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Reiseexperte Touristik (m/w/d)
FYNE TRAVEL by TRAVELart FYNE Travel gehört zum internationalen Lufthansa City Center Netzwerk und steht für exklusive, individuell gestaltete Reisen – von luxuriösen Privaturlauben bis hin zu anspr…
Account Manager (m/w/d) -Teilzeit
Unternehmensprofil: Detang GmbH hat den Sitz in Frankfurt am Main. Als eine auf den chinesisch-deutschen Markt spezialisierte Unternehmensberatung unterstützen wir chinesische Unternehmen ganzheitli…
Aushilfe Customer Service B2C und B2B (m/w/d)
Über uns Die FormMed HealthCare GmbH entwickelt Mikronährstoff-Präparate für Therapeuten und Ärzte aller Fachrichtungen. Mit über 400 Präparaten bieten wir das größte Mikronährstoff-Konzept Deutsc…
Vertriebsmitarbeiter:in Innendienst (m/w/d)
Als Familienunternehmen denken wir langfristig, Sie auch? Dann kommen Sie in unser Team. Bei Hörmann - Europas führendem Anbieter für Tore, Türen, Zargen und Antriebe - erwarten Sie abwechslungsr…
Mitarbeiter im Onsite-Support (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Sind Sie bereit, in der IT-Welt durchzustarten und sowohl Software als auch Hardware zu meistern? Dann haben wir genau die Herausforderung, die Sie suchen! Wir suchen einen engagierten IT-Onsite-…
IT Rollout Mitarbeiter (m/w/d) im Gesundheitswesen - hybrides Arbeiten (Remote & Präsenz)
Möchten Sie eine neue Herausforderung im IT-Bereich annehmen? Dann haben wir genau das Richtige für Sie! Unser Kunde aus dem Gesundheitswesen sucht aktuell einen Rollout-Mitarbeiter (m/w/d) für d…
(Senior) Consultant Finance - Data Management & Data Governance (Financial Services) (w/m/d)
Are you ready to shape your future with confidence? Gemeinsam die Welt jeden Tag ein bisschen besser machen. Für diesen Anspruch setzen wir bei EY alles in Bewegung und gehen als Team „all in“. Sch…