Senior Functional Business Analyst - Collections Recovery (f/m/d)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity. We are seeking Senior Business Analysts with strong expertise in Collections & Recovery to support the CRWnp (Collections & Recovery Workbench – next phase) initiative. The role focuses on end-to-end business analysis, process design, and detailed requirement engineering across the full credit lifecycle, supporting scalable solutions within a modern banking environment. Key Responsibilities * End-to-end business analysis across Collections & Recovery processes (pre-delinquency, collections, recovery) * Capture and document business requirements and detailed functional specifications (L3/L4 level) * Design and optimize business processes across the full collections lifecycle * Create and maintain process documentation and models (e.g., Adonis) * Support solution design and align requirements with CRWnp capabilities * Identify functional gaps and define improvement opportunities * Define data requirements and business rules (e.g., DPD, segmentation, prioritization) * Act as a bridge between business stakeholders (Collections, Risk), IT teams, and delivery units * Support UAT preparation, execution, and validation Required Skills & Experience * Proven experience as a Business Analyst in banking / financial services * Strong expertise in Collections & Recovery processes * Experience in requirements engineering and functional specification writing (L3/L4) * Solid understanding of process modelling and optimization (e.g., Adonis or similar tools) * Experience working with data requirements and system integrations (loan, CRM, payments) * Strong stakeholder management and communication skills * German language skills (C1) Nice to Have * Experience with collections workbench / debt management platforms * Knowledge of credit risk and regulatory frameworks * Experience in large transformation programs ____________________________ We promote equal opportunities for all employees, regardless of their cultural and social background, gender, disability, age, religion, beliefs, and sexual identity. We give priority consideration to severely disabled applicants and those of equal status in the case of equal suitability.

Standort

HCLTech Germany, Frankfurt am Main