Technical 2nd Level Support Engineer - ITSM

Your mission

• Support our customers in the ITSM environment Network management

• Processing of incidents of our customers Recording and processing of IT tickets
• Problem analysis and solution finding
• Administration of user accounts in various applications and devices
• Support of branch offices at home and abroad

Your profile

MUST HAVES

• Completed IT training or a comparable qualification in the IT environment
• (First) professional experience in IT support
• Confident communication and ability to work in a team
• Very good knowledge of current Microsoft operating systems, DNS and AD
• Knowledge of cloud services such as Microsoft Azure
• Fluent in English. Fluency German will be much appreciated

NICE TO HAVE

• Knowledge of network and Internet technologies and their protocols•
• First Knowledge in scripting such as PowerShell
• Experience in ITSM support

Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

As a 2nd Level Support Engineer at Matrix42 , you will join a team of very resourceful engineers responsible for assisting customers in the IT service management (ITSM) environment. The 2nd Level IT support engineer assists both domestic and international clients.

Our Benefits

We could tell you all about the free fruit and drinks in the office, that you will have flexible working hours, 30 days of vacation or that remote work is part of everyday life. But in our eyes, that's not a benefit, it's standard. Here are some of our benefit offers:
• Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
• One Social Day for you to assist in social settings or attend events that help improve our environment
• Bicycle leasing, the contract, and insurance will run through us
• The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus
•And many more... ask us about it!

Your contact person

Send us your application IN ENGLISH , including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

Application form fields

About us

Our ambition is to be the European choice in service management!

By using our platform, customers can manage IT and business processes, assets, endpoints, and identities for improved productivity, agility, security, and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes, we digitalize and automate our customers' everyday tasks. Join our diverse team of 600 professionals spread across Europe.

Our culture is built on strong values (We love customers, Make it happen, Better every day, With respect), with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.