Technical Account Manager

SIX drives the transformation of financial markets.What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.Technical Account Manager Frankfurt | bis zu 40% Home Office | Reference 7979Are you passionate about bridging the gap between technology and customer success? Do you thrive in a dynamic environment where your technical and data expertise and client-facing skills make a real impact? Then we want to hear from you! We are a collaborative sales-driven team responsible for delivering tailored data services to key clients in Germany, Austria and Eastern Europe. In this role, you will work closely with a wide range of internal and external stakeholders.What You Will Do Act as the Single Point of Contact (SPOC) for strategic and major clients for all technical coordination and 2nd level support, issue resolution, and rollout of development requestsSupport clients in enhancing existing servicesTrusted consultant and advisor for customers and be the go-to-person for all financial data content questionsCoordinate and track usage metrics, development requests, and ensure timely communication between internal teams and clientsCoordinate sub-contractors/partnersSupport upgrades and migrationsWhat You Bring Technical background with solid understanding of IT systems, data structures, interfaces and/or integration processes, ideally within banking or investment platformsMin. 3 years’ experience in technical account management or technical project management, preferably in the financial services industryExcellent customer orientation and communication skills with the ability to translate technical topics into business language and comprehensive understanding of the German financial marketStrong organizational / project management skills with experience working in agile development environments is a plusCollaborative team player with a commercial mindset and an ability to manage multiple stakeholders and priorities in a fast-paced environmentFluent in German (C2) and English (C1)If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611.For this vacancy we only accept direct applications.Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.