EMEA FinOps Consultant (f/m/x) - Ingenieur, Consulting

Job ID 30644

Introduction

Apptio’s FinOps Consultants play a very dynamic role. It requires someone who can speak at a technology, business, and financial level to fluently act as the customer’s expert guide to managing their cloud spending. You’ll join Apptio’s Customer Success team, a tight knit group of experts obsessed with helping customers to achieve their goals.

In a typical day, you’ll be working with FinOps Practice Management customers as you lead them through discovery engagements to clearly understand the customer’s defined objectives and participate in the delivery of meeting those objectives. You’ll be asked to dive a layer deeper into specific groups (Lines of Business, Finance, Technology) to understand each group’s needs and responsibilities against the overall company objectives. You will synthesize a future state that will allow the customer to be successful. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.

For an existing customer you will be executing the plan created specifically for that customer while also responding to requests from the customer and changes to the customer’s objectives. As their business changes, we need to recalculate our path to their success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will setup and configure the Apptio Cloudability platform to align to the needs assessed for your customers engaging with Cloudability Technical Account Managers and the India COE as part of the delivery team.

As an organization, IBM has a very strong culture; it is open, transparent, and very customer focused. Leaders in the organization consistently showcase the following key attributes and look to build teams that embrace these qualities every day:

Our values:

• Act with Transparency
• Promote Accountability & Collaboration
• Produce Outstanding Results
• Tackle Challenges & Navigate Ambiguity
• Inspire Customers
• Appreciate & Respect our Differences
• Never Stop Growing & Learning

Your role and responsibilities

• Work closely with new & existing customers to guide them through the Professional Services Practice Management and Advisory services Discovery, Planning, and Execution process
• Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting and dashboards
• Participate in deep architectural discussions to help customers ensure they are making the most cost-efficient choices
• Perform analysis, create decks and present regular operational reviews to customer leadership
• Collaborate with an internal global team to grow a strategically important part of the Apptio business
• Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
• Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
• Contribute educational content, blog posts, and tutorials to help customers derive more value from Apptio Cloudability

Required education

Bachelor's Degree

Required technical and professional expertise

• Proven experience in business analysis, consulting, customer success or equivalent experience
• 3+ Years demonstrated public cloud knowledge and experience (AWS, Azure, GCP): AWS Cloud Practitioner certification or equivalent knowledge
• Previous experience in a FinOps role
• German Language Skills C1 level
• Fluent English Language Skills

Preferred technical and professional experience

• S. in Computer Science, Engineering, MIS, Finance or equivalent (not mandatory)
• AWS Certified Solutions Architect - Associate certification or higher (or equivalent knowledge)
• Strong scripting or data science experience via Python, BASH, SQL, R, etc.
• FinOps Practitioner, Cloud Financial Management or equivalent Certifications
• Skilled at building relationships with customers and co-workers
• Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations
• Strong verbal, written and interpersonal communication skills in both technical and non-technical contexts
• ITIL or equivalent & project management skills and experience a plus.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.